MJ
Molemo J
1 reviews | Active since Dec 2021
14 Sept 2023, 18:29
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Replies (2)
Rain's replyOfficial
14 Sept 2023, 18:49Hi Molemo
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Rain's reply14 Sept 2023, 18:49
Official
Hi Molemo
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
MJ
Molemo J's updateReviewer Update
14 Sept 2023, 19:25I would like to write a review about Rain Internet Service Provider
⭐⭐⭐⭐⭐
After a long struggle from 4G upgrade to Rain One, I discovered that the network was not working even though the router was activated and more over I was incorrectly billed for both 4G and 5G. I Struggled daily to get help from retention department for several days of calling in for assistance. This was happening for the second time and I hated the experience. After a Lodged a complaint
1.I was called by a gentleman named *Gary Africa* The most professional and calmed person, who apologized on behalf of rain for inconvenience. He further explain that there is a problem with Tower in my area hence 5G it was not working. Even 4G was unable to be activated. He first ensured that incorrect billing is corrected and helped me cancelled the service since I was not happy and depressed by the second time around bad experience that was supposed to be best.
2. As I use data daily for both person and business purposes, I struggle to get another service provider in shot space of time. I had an important online meeting scheduled. Out of desperation called rain again and request to be put back to the original 4G plan. I was assisted by the most patient and customer service driven lady called *Kopano Matabologe* What storm conquer she is, she listened attentively and once again apologize for the frustration and bad service I have received.
She explained that 4G plan is no longer available and suggested that I take back 5G and also book me to collect it at Rooderport in order to manage the online meeting scheduled for me. I think I called in on Wednesday and request me to collect on the following day and further stated that I should ask for the router to be activated before I leave the office. She was concerned about me not to miss the meeting.
We completed payments and forwarded me collection details and further to promised to follow up.
3. *Rooderport Office*
At this office I met with wonderful and friendliest young man named *Kganya* a total gentleman who was sorry for all the problems I went through and ensured me that he will activate everything including sim cards before I leave the office, indeed he took his time and do everything patiently for me.
I left the office happy and when I got home, I plugged in everything as he instructed and I have since enjoyed *rain-one*
4. *Kopano* called again the following day to check if everything went well and if the router is up & running as it should? she is amazing
Honestly the way all these three agents worked was amazing. I'm back with rain and very much happy with the service that was provided to me.
⭐⭐⭐⭐⭐
After a long struggle from 4G upgrade to Rain One, I discovered that the network was not working even though the router was activated and more over I was incorrectly billed for both 4G and 5G. I Struggled daily to get help from retention department for several days of calling in for assistance. This was happening for the second time and I hated the experience. After a Lodged a complaint
1.I was called by a gentleman named *Gary Africa* The most professional and calmed person, who apologized on behalf of rain for inconvenience. He further explain that there is a problem with Tower in my area hence 5G it was not working. Even 4G was unable to be activated. He first ensured that incorrect billing is corrected and helped me cancelled the service since I was not happy and depressed by the second time around bad experience that was supposed to be best.
2. As I use data daily for both person and business purposes, I struggle to get another service provider in shot space of time. I had an important online meeting scheduled. Out of desperation called rain again and request to be put back to the original 4G plan. I was assisted by the most patient and customer service driven lady called *Kopano Matabologe* What storm conquer she is, she listened attentively and once again apologize for the frustration and bad service I have received.
She explained that 4G plan is no longer available and suggested that I take back 5G and also book me to collect it at Rooderport in order to manage the online meeting scheduled for me. I think I called in on Wednesday and request me to collect on the following day and further stated that I should ask for the router to be activated before I leave the office. She was concerned about me not to miss the meeting.
We completed payments and forwarded me collection details and further to promised to follow up.
3. *Rooderport Office*
At this office I met with wonderful and friendliest young man named *Kganya* a total gentleman who was sorry for all the problems I went through and ensured me that he will activate everything including sim cards before I leave the office, indeed he took his time and do everything patiently for me.
I left the office happy and when I got home, I plugged in everything as he instructed and I have since enjoyed *rain-one*
4. *Kopano* called again the following day to check if everything went well and if the router is up & running as it should? she is amazing
Honestly the way all these three agents worked was amazing. I'm back with rain and very much happy with the service that was provided to me.
MJ
Molemo J's update14 Sept 2023, 19:25
Reviewer Update
I would like to write a review about Rain Internet Service Provider
⭐⭐⭐⭐⭐
After a long struggle from 4G upgrade to Rain One, I discovered that the network was not working even though the router was activated and more over I was incorrectly billed for both 4G and 5G. I Struggled daily to get help from retention department for several days of calling in for assistance. This was happening for the second time and I hated the experience. After a Lodged a complaint
1.I was called by a gentleman named *Gary Africa* The most professional and calmed person, who apologized on behalf of rain for inconvenience. He further explain that there is a problem with Tower in my area hence 5G it was not working. Even 4G was unable to be activated. He first ensured that incorrect billing is corrected and helped me cancelled the service since I was not happy and depressed by the second time around bad experience that was supposed to be best.
2. As I use data daily for both person and business purposes, I struggle to get another service provider in shot space of time. I had an important online meeting scheduled. Out of desperation called rain again and request to be put back to the original 4G plan. I was assisted by the most patient and customer service driven lady called *Kopano Matabologe* What storm conquer she is, she listened attentively and once again apologize for the frustration and bad service I have received.
She explained that 4G plan is no longer available and suggested that I take back 5G and also book me to collect it at Rooderport in order to manage the online meeting scheduled for me. I think I called in on Wednesday and request me to collect on the following day and further stated that I should ask for the router to be activated before I leave the office. She was concerned about me not to miss the meeting.
We completed payments and forwarded me collection details and further to promised to follow up.
3. *Rooderport Office*
At this office I met with wonderful and friendliest young man named *Kganya* a total gentleman who was sorry for all the problems I went through and ensured me that he will activate everything including sim cards before I leave the office, indeed he took his time and do everything patiently for me.
I left the office happy and when I got home, I plugged in everything as he instructed and I have since enjoyed *rain-one*
4. *Kopano* called again the following day to check if everything went well and if the router is up & running as it should? she is amazing
Honestly the way all these three agents worked was amazing. I'm back with rain and very much happy with the service that was provided to me.
⭐⭐⭐⭐⭐
After a long struggle from 4G upgrade to Rain One, I discovered that the network was not working even though the router was activated and more over I was incorrectly billed for both 4G and 5G. I Struggled daily to get help from retention department for several days of calling in for assistance. This was happening for the second time and I hated the experience. After a Lodged a complaint
1.I was called by a gentleman named *Gary Africa* The most professional and calmed person, who apologized on behalf of rain for inconvenience. He further explain that there is a problem with Tower in my area hence 5G it was not working. Even 4G was unable to be activated. He first ensured that incorrect billing is corrected and helped me cancelled the service since I was not happy and depressed by the second time around bad experience that was supposed to be best.
2. As I use data daily for both person and business purposes, I struggle to get another service provider in shot space of time. I had an important online meeting scheduled. Out of desperation called rain again and request to be put back to the original 4G plan. I was assisted by the most patient and customer service driven lady called *Kopano Matabologe* What storm conquer she is, she listened attentively and once again apologize for the frustration and bad service I have received.
She explained that 4G plan is no longer available and suggested that I take back 5G and also book me to collect it at Rooderport in order to manage the online meeting scheduled for me. I think I called in on Wednesday and request me to collect on the following day and further stated that I should ask for the router to be activated before I leave the office. She was concerned about me not to miss the meeting.
We completed payments and forwarded me collection details and further to promised to follow up.
3. *Rooderport Office*
At this office I met with wonderful and friendliest young man named *Kganya* a total gentleman who was sorry for all the problems I went through and ensured me that he will activate everything including sim cards before I leave the office, indeed he took his time and do everything patiently for me.
I left the office happy and when I got home, I plugged in everything as he instructed and I have since enjoyed *rain-one*
4. *Kopano* called again the following day to check if everything went well and if the router is up & running as it should? she is amazing
Honestly the way all these three agents worked was amazing. I'm back with rain and very much happy with the service that was provided to me.