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Akhona
1 reviews | Active since Nov 2023
10 Nov 2023, 18:56
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Rain's replyOfficial
10 Nov 2023, 19:05Hi Akhona
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply10 Nov 2023, 19:05
Official
Hi Akhona
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
A
Akhona's updateReviewer Update
10 Nov 2023, 19:38Below was my original message, the Hellopeter link Rain sends for reviews changes the content of the review to what suits Rain:
I was served by Nompumelelo Pule on Saturday 04th November 2023 at 09h49 after sending a Sale callback request from the Rain website. By 10h10 the prepaid data transaction was paid and confirmed by the Nompumelelo Pule lady.
She said on record, the router package will be delivered in 2 to 3 days. But when I made follow up on Thursday (day 4), I was told by Ms. Kwakhanya that delivery is 3-5 days. She even said I must call at 15h00 on Friday to follow-up if I would have still not received it. But today when I follow-up as madame Kwakhanya said, her patronizing female colleague tells me to call after 17h00 when business close. She tells me it's still day 5, businesses have not closed. They had no professionalism nor any courtesy towards me as the customer who is feeling inconvenienced because now I must spend my day in limbo, making sure that when the courier arrives I'm home. I had to dismiss my plans both on day 3 and day 5, to no avail of what I already paid for. What is even worse is that in their Pro-rata, they have already charged me data for the days that the device was still with them. They are keeping the device, my money and the data they charged me for. Without care of the inconvenience they are causing me. I have very important work to do virtually from Monday at 08h00 that doesn't need any delivery disturbances of any sort. Furthermore, they've cost me money as I have to call them for follow-ups, keep buying prepaid data from other service providers while they charged me for data I have not even received in my hands yet. To show that they cannot be trusted and are only about taking money from people without accountability, on Thursday I sent 2(two) Sales call requests. Until today no agent has called me, while on Saturday the 04th of of November, I actually got called by 2 agents. They don't callback because they now have my details and know what they are doing wrong. We are heading to day 6, no delivery made. But money was taken in less than 30 minutes.
I was served by Nompumelelo Pule on Saturday 04th November 2023 at 09h49 after sending a Sale callback request from the Rain website. By 10h10 the prepaid data transaction was paid and confirmed by the Nompumelelo Pule lady.
She said on record, the router package will be delivered in 2 to 3 days. But when I made follow up on Thursday (day 4), I was told by Ms. Kwakhanya that delivery is 3-5 days. She even said I must call at 15h00 on Friday to follow-up if I would have still not received it. But today when I follow-up as madame Kwakhanya said, her patronizing female colleague tells me to call after 17h00 when business close. She tells me it's still day 5, businesses have not closed. They had no professionalism nor any courtesy towards me as the customer who is feeling inconvenienced because now I must spend my day in limbo, making sure that when the courier arrives I'm home. I had to dismiss my plans both on day 3 and day 5, to no avail of what I already paid for. What is even worse is that in their Pro-rata, they have already charged me data for the days that the device was still with them. They are keeping the device, my money and the data they charged me for. Without care of the inconvenience they are causing me. I have very important work to do virtually from Monday at 08h00 that doesn't need any delivery disturbances of any sort. Furthermore, they've cost me money as I have to call them for follow-ups, keep buying prepaid data from other service providers while they charged me for data I have not even received in my hands yet. To show that they cannot be trusted and are only about taking money from people without accountability, on Thursday I sent 2(two) Sales call requests. Until today no agent has called me, while on Saturday the 04th of of November, I actually got called by 2 agents. They don't callback because they now have my details and know what they are doing wrong. We are heading to day 6, no delivery made. But money was taken in less than 30 minutes.
A
Akhona's update10 Nov 2023, 19:38
Reviewer Update
Below was my original message, the Hellopeter link Rain sends for reviews changes the content of the review to what suits Rain:
I was served by Nompumelelo Pule on Saturday 04th November 2023 at 09h49 after sending a Sale callback request from the Rain website. By 10h10 the prepaid data transaction was paid and confirmed by the Nompumelelo Pule lady.
She said on record, the router package will be delivered in 2 to 3 days. But when I made follow up on Thursday (day 4), I was told by Ms. Kwakhanya that delivery is 3-5 days. She even said I must call at 15h00 on Friday to follow-up if I would have still not received it. But today when I follow-up as madame Kwakhanya said, her patronizing female colleague tells me to call after 17h00 when business close. She tells me it's still day 5, businesses have not closed. They had no professionalism nor any courtesy towards me as the customer who is feeling inconvenienced because now I must spend my day in limbo, making sure that when the courier arrives I'm home. I had to dismiss my plans both on day 3 and day 5, to no avail of what I already paid for. What is even worse is that in their Pro-rata, they have already charged me data for the days that the device was still with them. They are keeping the device, my money and the data they charged me for. Without care of the inconvenience they are causing me. I have very important work to do virtually from Monday at 08h00 that doesn't need any delivery disturbances of any sort. Furthermore, they've cost me money as I have to call them for follow-ups, keep buying prepaid data from other service providers while they charged me for data I have not even received in my hands yet. To show that they cannot be trusted and are only about taking money from people without accountability, on Thursday I sent 2(two) Sales call requests. Until today no agent has called me, while on Saturday the 04th of of November, I actually got called by 2 agents. They don't callback because they now have my details and know what they are doing wrong. We are heading to day 6, no delivery made. But money was taken in less than 30 minutes.
I was served by Nompumelelo Pule on Saturday 04th November 2023 at 09h49 after sending a Sale callback request from the Rain website. By 10h10 the prepaid data transaction was paid and confirmed by the Nompumelelo Pule lady.
She said on record, the router package will be delivered in 2 to 3 days. But when I made follow up on Thursday (day 4), I was told by Ms. Kwakhanya that delivery is 3-5 days. She even said I must call at 15h00 on Friday to follow-up if I would have still not received it. But today when I follow-up as madame Kwakhanya said, her patronizing female colleague tells me to call after 17h00 when business close. She tells me it's still day 5, businesses have not closed. They had no professionalism nor any courtesy towards me as the customer who is feeling inconvenienced because now I must spend my day in limbo, making sure that when the courier arrives I'm home. I had to dismiss my plans both on day 3 and day 5, to no avail of what I already paid for. What is even worse is that in their Pro-rata, they have already charged me data for the days that the device was still with them. They are keeping the device, my money and the data they charged me for. Without care of the inconvenience they are causing me. I have very important work to do virtually from Monday at 08h00 that doesn't need any delivery disturbances of any sort. Furthermore, they've cost me money as I have to call them for follow-ups, keep buying prepaid data from other service providers while they charged me for data I have not even received in my hands yet. To show that they cannot be trusted and are only about taking money from people without accountability, on Thursday I sent 2(two) Sales call requests. Until today no agent has called me, while on Saturday the 04th of of November, I actually got called by 2 agents. They don't callback because they now have my details and know what they are doing wrong. We are heading to day 6, no delivery made. But money was taken in less than 30 minutes.