FvdM
Fyko van der Molen

1 reviews | Active since Aug 2024

05 Aug 2024, 02:27

The Rain falls oh so slowly!

With Frogfoot refusing to fix their connection, and MTN acting like the loonies have taken over the store I decide to give Rain a try. I sign up for Rain101 with an extra payment of R200 per month to get 60MBit. I fetch the router from their Rondebosch shop. Very efficient service. The router works immediately and the installation takes just a few minutes. Excellent so far. The cutesy-pie messages on their little screen are quite annoying - do they think I'm 16 years old? Then the speed test - oh dear. Not even 30Mbits. No problem - give it a few days. Maybe it'll improve. Now, 2 weeks later the speed is down to 5MBits on a good day, and LESS than 2 MBits on a bad day. At 2am it sometimes reaches 7MBits, sometimes not.

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Replies (3)
Rain
Rain's reply05 Aug 2024, 06:33
Official
Hi Fyko van der Molen,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
FvdM
Fyko van der Molen's update05 Aug 2024, 08:12
Reviewer Update
This really restores my faith!
I followed that and guess what? Now 69Mbps!!.
Blerry marvelous.
And notice the time - these guys get out of bed early. They deserve to succeed - outstanding performance.
Well done and many thanks indeed.
FvdM
Fyko van der Molen's update05 Aug 2024, 08:44
Reviewer Update
Your competitors should read this. And weep.
I absolutely love it.