1 reviews | Active since Apr 2024
The ****piest service and connection in the history of the internet
Its a pity I can not rate them below 1 star, thats just how terrible they are. The most unstable and intermittent connection I have ever seen. And because their connection has been so ****py, I decided not to continue paying so I can be disconnected while I continued to subscribe with metrofibre. Next thing I know, I am billed. As far as my arrangement with them is concerned, if I dont pay they dont connect. I asked repeatedly and stressed that with the sales consultant when I signed up, but they refuse to give me a recording of the phone call because they know they are running a ****. I am appalled by their customer service and dont know how to stop them from adding on to the bill as I am no longer using their lousy network.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Send me an email to the email address provided and I will respond with the relevant ones from there.
Send me an email to the email address provided and I will respond with the relevant ones from there.
The fact that you toggle between amounts payable is a clear indication that there is no cer*****y on your part. Which is why the recording is necessary.
As discussed, I will continue with the conversation after receiving the recording and I am not to travelling to Cape Town when there's technological infrastructure in place to make it easy for you to provide me as your customer with the file... Unless if you would be sending the file on your network and worried the file might not come through since it doesnt connect so well.
The fact that you toggle between amounts payable is a clear indication that there is no cer*****y on your part. Which is why the recording is necessary.
As discussed, I will continue with the conversation after receiving the recording and I am not to travelling to Cape Town when there's technological infrastructure in place to make it easy for you to provide me as your customer with the file... Unless if you would be sending the file on your network and worried the file might not come through since it doesnt connect so well.