The Never Cancel Your Subscription!

After wasting my time with them for what felt like forever, with the bad internet speed, terrible customer service and the network having no service from time to time, I finally decided to cancel my subscription with them.

I thought it would be easy, login to my account, go to my profile or account settings and simply click a button to cancel, but boy do they unnecessarily make it hard. YOU have to send THEM a REQUEST to cancel your subscription. So I did that, and since I was using a virtual card for them, I cancelled it from my banking app.

Every month, I've been getting SMSs, Emails and WhatsApp messages that I missed a payment and I rep**** that I shouldn't be getting charged because I cancelled my subscription.

Today I decided to DM them on Twitter, and guess what, they claim they never got a request and that I have an outstanding balance of almost R3,000 that I need to settle. What happened to the request, why do they make it so hard to cancel? You expect me to pay for internet that I haven't been using? Not a chance.