DG
Dane G

1 reviews | Active since Jul 2021

01 Aug 2022, 12:36

The most useless customer service, I have ever experienced.

How am I being charged for a service I am not using???

I cancelled rain in 2021 and they insisted that I need to pay the following for the following month.

I have paid my arrears in July 2022 and they automatically re-activated my sim card and have now charged me for the month of August.

I raised a ticket about this on July 2nd aand have still not had any feedback. I have even tried contacting your call center but that doesn't seem to work.

Ffs, please stop taking my money and let me cancel your useless service

0
Replies (2)
Rain
Rain's reply01 Aug 2022, 12:47
Official
Hi Dane 

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain.
DG
Dane G's update01 Aug 2022, 12:54
Reviewer Update
What generic reply is this?

I'm being charged for a service I tried to cancel 2 years ago.
I want my money back.