TT
Thelma T
1 reviews | Active since Nov 2023
20 Apr 2025, 17:49
The most useless customer service
Rain is the most pathetic ISP I have been calling them since last month regarding internet issues but till date they haven't resolved my problem.The consultant have a bachelor's degree in lying they will give you false hope that someone from the tech team will call but no one does. To make matters worse they buzz you and lie that they have tried reaching out They don't have solution to customers problems the only thing they know is OPTIMISE and ESCALATE same **** everytime with zero assistance.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Apr 2025, 18:52Hi Thelma,
Thank you for bringing the connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing the connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply20 Apr 2025, 18:52
Official
Hi Thelma,
Thank you for bringing the connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing the connection query to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TT
Thelma T's updateReviewer Update
20 Apr 2025, 23:11If you can't provide me with an outdoor router then I can't continue using your ISP because that outdoor router has been useful I never encountered internet problems with it.
Your 101 is a problem hence you don't have a solution when customers are complaining about intermittent connection daily
You stated that as advised on the 8th of April but I have requested for the outdoor router from the end of March and you have the gut to tell me that ****.
You're very pathetic to your customers
Your 101 is a problem hence you don't have a solution when customers are complaining about intermittent connection daily
You stated that as advised on the 8th of April but I have requested for the outdoor router from the end of March and you have the gut to tell me that ****.
You're very pathetic to your customers
TT
Thelma T's update20 Apr 2025, 23:11
Reviewer Update
If you can't provide me with an outdoor router then I can't continue using your ISP because that outdoor router has been useful I never encountered internet problems with it.
Your 101 is a problem hence you don't have a solution when customers are complaining about intermittent connection daily
You stated that as advised on the 8th of April but I have requested for the outdoor router from the end of March and you have the gut to tell me that ****.
You're very pathetic to your customers
Your 101 is a problem hence you don't have a solution when customers are complaining about intermittent connection daily
You stated that as advised on the 8th of April but I have requested for the outdoor router from the end of March and you have the gut to tell me that ****.
You're very pathetic to your customers