THE MOST REVOLTING, APPALLING AND DISGUSTING SERVICE EVER

I GOT A PHONE IN AUGUST FROM RAIN MOBILE WITCH CAME WITH 90 DAYS FREE DATA , IT TOOK 2 WEEKS, A FEW PHONE CALLS, BACK AND FORTH EMAILS TO GET FINALLY GET CONNECTED. IN NOVEMBER MY DAYS EXPIRED AND I CONTINUED WITH MY CELL C SIM CARD AS I DIDN'T EVEN KNOW WHERE TO BUY THEIR DATA BUT IT WAS END OF THE YEAR I WAS BUSY AND WASN'T STRANDED I DIDN'T BOTHER WITH IT. MY BOYFRIEND ALSO GOT THE SAME DEAL 2 MONTHS AFTER ME SO WE TOOK ADVANTAGE ,I WOULD HOT SPOT WHENEVER WE WERE TOGETHER AND USE CELL C WHEN ALONE.

TOWARDS THE END OF DECEMBER HE THEN GOT AN EMAIL FROM RAIN ADVISING HIM THAT HIS 3 MONTHS IS DUE TO EXPIRE AND THAT HE SHOULD LOG IN AND SET A SPEND LIMIT SO TO CONTINUE USING RAIN. HE THEN PASSED ON THE INFO TO ME, IN JANUARY I FINALLY LOGGED IN AND THE SYSTEM SAID RAIN NEEDED MY ID NUMBER FIRST BEFORE I COULD SET UP A LIMIT. WHEN I TRIED THE SYSTEM REJECTED IT AND GAVE AN ERROR SAYING MY ID NUMBER ALREADY EXISTS. I CONTACTED RAIN AND AGAIN AFTER ARGUING I WAS SENT A SCREENSHOT WITH DETAILS I CAPTURED WHEN ORDERING A PHONE AND ON THEIR I HAD SPELLED MY EMAIL ADDRESS INCORRECTLY WITH 1 LETTER. AN ESCALATION WAS DONE AND I WAS THEN TOLD THE ONLY WAY TO FIX THIS WAS FOR ME TO LOG INTO THE PROFILE WITH INCORRECT EMAIL ADDRESS AND AMEND THE SPELLING, THAT TOOK A WEEK TO FIGURE OUT. ARNOLD XABA THE GENTLEMAN WHO WAS ASSISTING ME THEN GAVE ME THE EMAIL ADDRESS INCLUDING PASSWORD FOR ME TO LOG INTO THE PROFILE AND FIX THE SPELLING. UPON LOGGING INTO THAT PROFILE I THEN DISCOVERED THAT THE PROFILE I WAS REFEREED TO INDICATED THAT I OWED RAIN MOBILE R523, NEEDLESS TO SAY I WAS SURPRISED AT THIS.

ARNOLD THEN TOLD ME THAT AT THE TIME OF REGISTRATION I SHOULD HAVE CREATED A SPEND LIMIT AND FAILURE TO DO SO THEN RAIN MOBILE DEFAULTS ME THEIR MINIMUM SPEND OF R10 000 AND THAT IS HOW I NOW OWE THEM R523 BECAUSE AFTER 90 DAYS I WAS THEIR DATA.

I FIND THE ABOVE ABSOLUTELY REVOLTING TO SAY THE LEST AND I ALSO FIND IT TO BE UNTRUE IN MY CASE. RAIN SYSTEMS HAVE SINCE BEEN UPGRADED AND THE FIRST PAGE LOOKS NOTHING LIKE IT DID WHEN I BOUGHT MY PHONE. I REFUSE TO PAY THIS BALANCE UNTIL RAIN MOBILE ANSWERS THE FOLLOWING FOR ME.....

1. WHY DO THEY HAVE DIFFERENT RULES FOR THEIR CUSTOMERS, WHY WERE MY SERVICES NOT CUT OFF THE SAME WAY MY BOYFRIENDS WAS WHEN THE 90 DAYS WERE OVER AND WHY WAS HE NOT DEFAULTED TO THE MINIMUM R10 000 LIKE I WAS?

2. SHOW ME PROOF OF THE ORDERING PROCESS WHICH I FOLLOWED WHEN I BOUGHT MY PHONE, SHOW ME T&C SHOW SAY THAT FAILURE TO SETUP A SPEND WHEN ORDERING A PHONE DEFAULTS YOU TO 10K MINIMUM SPEND.

3. WHY WAS I NOT SENT AN EMAIL LIKE MY BOYFRIEND WHEN THE 3 MONTHS WAS OVER?

4. ACCORDING TO THE BILLING STATEMENTS THE MONEY OWED IS FOR NOVEMBER SPEND, WHY WAS I NEVER CONTACTED BY THE COMPANY TO ENQUIRE ABOUT PAYMENT?

5. HOW WAS IT POSSIBLE FOR ME TO HAVE 2 PROFILES WITH MY DETAILS ON BOTH OF THEM?

YOUR MOST URGENT RESPONSE WILL BE APPRECIATED.

YVONNE MAKWALA **********