TL
Thabile L
1 reviews | Active since Dec 2014
07 Mar 2025, 08:51
THE MOST PATHETIC SERVICE EVER!
I'm really ****ed off with Rain. I paid on the 25th and my account appeared as outstanding. a Mandisa Ntloko asked me to send her my POP and my bank statement and I did and she never responded to my emails again. I called several times someone told me to pay R50 while this is being investigated. I paid the R50 and today my account is still outstanding. I NEED TO WORK! I paid but cannot connect. I wrote a review here and Rain responded saying they will assist. I STILL HAVE NOT BEEN ASSISTED!
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
07 Mar 2025, 11:15Hey Thabile,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply07 Mar 2025, 11:15
Official
Hey Thabile,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
TL
Thabile L's updateReviewer Update
07 Mar 2025, 11:48I did not make any changes on my payment date? Who did that? I would not change it to the 1st whereas I get paid on the 25th.
I made a payment on the 25th after seeing that the payment was not deducted from my card again just like in January. so even if you say payment date was changed but I MADE THE PAYMENT. I sent my POP and my bank statement to *** and to ***.
my payment date is 25th every month and my card details are added there. Can you fix this because I am getting debit order decline message and it is messing my bank account whereas I paid you on time. Can my account be fixed to up to date and debit the next payment as usual on 25th March. I will not make another payment and you cannot debit money in my account when I paid and sent you people my proof of payment!
I made a payment on the 25th after seeing that the payment was not deducted from my card again just like in January. so even if you say payment date was changed but I MADE THE PAYMENT. I sent my POP and my bank statement to *** and to ***.
my payment date is 25th every month and my card details are added there. Can you fix this because I am getting debit order decline message and it is messing my bank account whereas I paid you on time. Can my account be fixed to up to date and debit the next payment as usual on 25th March. I will not make another payment and you cannot debit money in my account when I paid and sent you people my proof of payment!
TL
Thabile L's update07 Mar 2025, 11:48
Reviewer Update
I did not make any changes on my payment date? Who did that? I would not change it to the 1st whereas I get paid on the 25th.
I made a payment on the 25th after seeing that the payment was not deducted from my card again just like in January. so even if you say payment date was changed but I MADE THE PAYMENT. I sent my POP and my bank statement to *** and to ***.
my payment date is 25th every month and my card details are added there. Can you fix this because I am getting debit order decline message and it is messing my bank account whereas I paid you on time. Can my account be fixed to up to date and debit the next payment as usual on 25th March. I will not make another payment and you cannot debit money in my account when I paid and sent you people my proof of payment!
I made a payment on the 25th after seeing that the payment was not deducted from my card again just like in January. so even if you say payment date was changed but I MADE THE PAYMENT. I sent my POP and my bank statement to *** and to ***.
my payment date is 25th every month and my card details are added there. Can you fix this because I am getting debit order decline message and it is messing my bank account whereas I paid you on time. Can my account be fixed to up to date and debit the next payment as usual on 25th March. I will not make another payment and you cannot debit money in my account when I paid and sent you people my proof of payment!
TL
Thabile L's updateReviewer Update
07 Mar 2025, 11:51I was requested to make a R50 payment on the 26th when I called enquiring this because I couldn't access my internet and made the payment on the 25th. the reference to the phone call is: ***6. I paid R50 on top of the R795 which I paid on the 25th. FIX THIS PLEASE!
TL
Thabile L's update07 Mar 2025, 11:51
Reviewer Update
I was requested to make a R50 payment on the 26th when I called enquiring this because I couldn't access my internet and made the payment on the 25th. the reference to the phone call is: ***6. I paid R50 on top of the R795 which I paid on the 25th. FIX THIS PLEASE!
TL
Thabile L's updateReviewer Update
07 Mar 2025, 14:56Is there any update with this? The portal indicates payment date as 25th as it originally was. It never changed to 1st of the Month. Can this be sorted out today.
image.png 127.69 KB
image.png 127.69 KB
TL
Thabile L's update07 Mar 2025, 14:56
Reviewer Update
Is there any update with this? The portal indicates payment date as 25th as it originally was. It never changed to 1st of the Month. Can this be sorted out today.
image.png 127.69 KB
image.png 127.69 KB
TL
Thabile L's updateReviewer Update
07 Mar 2025, 15:26I'm asking for feedback to be provided before end of day today. I have been patient from the 26th of Feb, calling and emailing with no luck and no responses from rain employees.
TL
Thabile L's update07 Mar 2025, 15:26
Reviewer Update
I'm asking for feedback to be provided before end of day today. I have been patient from the 26th of Feb, calling and emailing with no luck and no responses from rain employees.
TL
Thabile L's updateReviewer Update
08 Mar 2025, 09:23Is there feedback on this?
TL
Thabile L's update08 Mar 2025, 09:23
Reviewer Update
Is there feedback on this?
TL
Thabile L's updateReviewer Update
08 Mar 2025, 11:19No, I mentioned this on the call. Pay date must please remain as 25th.
TL
Thabile L's update08 Mar 2025, 11:19
Reviewer Update
No, I mentioned this on the call. Pay date must please remain as 25th.
TL
Thabile L's updateReviewer Update
10 Mar 2025, 17:51Why am I still getting bank notifications of decline for RAIN payment. When are you going to resolve this? Why is RAIN still trying to take money from my account when I have told you I made payment and send all the proof even to ***!
TL
Thabile L's update10 Mar 2025, 17:51
Reviewer Update
Why am I still getting bank notifications of decline for RAIN payment. When are you going to resolve this? Why is RAIN still trying to take money from my account when I have told you I made payment and send all the proof even to ***!
Rain's replyOfficial
10 Mar 2025, 18:22Hi Thabile
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply10 Mar 2025, 18:22
Official
Hi Thabile
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
TL
Thabile L's updateReviewer Update
11 Mar 2025, 06:27Thisbis ridiculous I sent it to the above mentioned email address on Friday 7 March. I have emailed it to Mandisa Ntloko too ages ago when I first enquited about this. It is the 11th of March today I have been inquiring his from 26 Fen. Ask your staff member Mandisa Ntloko if you are not able to receive my email. I've sent it again to
***.
***.
- If you look at this thread I have been promised by you people last week that this will be resolved. Why is Rain still trying to debit money from my account! Now you are telling me now that you havent received my email when I was promised this will be resolved last week.
TL
Thabile L's update11 Mar 2025, 06:27
Reviewer Update
Thisbis ridiculous I sent it to the above mentioned email address on Friday 7 March. I have emailed it to Mandisa Ntloko too ages ago when I first enquited about this. It is the 11th of March today I have been inquiring his from 26 Fen. Ask your staff member Mandisa Ntloko if you are not able to receive my email. I've sent it again to
***.
***.
- If you look at this thread I have been promised by you people last week that this will be resolved. Why is Rain still trying to debit money from my account! Now you are telling me now that you havent received my email when I was promised this will be resolved last week.
TL
Thabile L's updateReviewer Update
11 Mar 2025, 08:17That is the email I have been emailing to - if you are not receiving it ask MANDISA NTLOKO your employee who I also sent the POP and bank statement to ***. I am really tired of being taken back and fourth by you. I have sent this proof countless times I have sent it again now and I am saying your employee received this, enquire with them! I have been told via phone call last week that this will be resolved but you are still trying to debit money from my account. STOP IT! I want this to be resolved by mid-day today!
TL
Thabile L's update11 Mar 2025, 08:17
Reviewer Update
That is the email I have been emailing to - if you are not receiving it ask MANDISA NTLOKO your employee who I also sent the POP and bank statement to ***. I am really tired of being taken back and fourth by you. I have sent this proof countless times I have sent it again now and I am saying your employee received this, enquire with them! I have been told via phone call last week that this will be resolved but you are still trying to debit money from my account. STOP IT! I want this to be resolved by mid-day today!
Rain's replyOfficial
11 Mar 2025, 09:40Hi Thabile L,
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
Rain's reply11 Mar 2025, 09:40
Official
Hi Thabile L,
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
We have escalated the matter to the relevant department.
Once feedback is provided, we will then reach out and assist you further.
Thanks,
rain.
TL
Thabile L's updateReviewer Update
11 Mar 2025, 12:50Please stop sending me this message. I have emailed to this email address countless times. give me another email address or like I said ask your employee Mandisa Ntloko who received it on ***. STOP TRYING TO DEBIT FROM MY ACCOUNT MONEY WHICH I PAID ON 25TH FEBRUARY
TL
Thabile L's update11 Mar 2025, 12:50
Reviewer Update
Please stop sending me this message. I have emailed to this email address countless times. give me another email address or like I said ask your employee Mandisa Ntloko who received it on ***. STOP TRYING TO DEBIT FROM MY ACCOUNT MONEY WHICH I PAID ON 25TH FEBRUARY