THE MOST APPALLING AND DISGUSTING SERVICE EVER

Received and email claiming that they are unable to debit my account, i immediately made contact with them and spoke Sindy, who could answer why they were unable to debit. She then cut the call (no call back). Called again and spoke to Pretty, who also couldnt give any explanation, at some point i was told that they are having system issues and that is why some debit orders didnt go through, i asked why is it my responsibility now to try to make the payment when the issue was on their side, why cant they submit the debit order again - yet again no answer. I asked what reason the bank gave and was told that no reason was given, which doesnt make any sense. Pretty promised to call me back and again no callback was made.

I called again and spoke to Retabile, who also promised to call me back but never did. I was told to use the "pay now" function which kept giving me an error

I called again on Saturday and the first consultant i spoke to cut the call (she actually took off her headset twice during the conversation).

I eventually spoke to the Team Leader (Tess), and no improvement in the level of service or any answers as to what was going on. I then asked Tess, why am i being billed for services i didnt received, to which she acted surprised to the question. Tess informed me that there was a network issue on between the 24th and 25th and that clients were given free data for this. I then informed her that i experienced earlier in Jan from around 10am, and she had no recollection of this (even through she responded to my email on this particular day when i informed them), their IT team made contact with me at around 7pm and still not coverage.

but then i'm billed for service i didn't receive