The level of INCOMPETENCY and UNPROFESIONALISM is on another level - Don't take the risk of signing up

The level of INCOMPETENCY and UNPROFESIONALISM is on another level

I think RAIN has lost it. When I contected and subscribed for RAIN services 3years ago, it was a goos experience but now they have lost it. Starting from the consultants they employ, to them only care about what they gain at the detriment of the customers, to them not keeping their words. Itis just over for me with RAIN. I have being on the same issue with RAIN since MAY 2024 to the point that I got tired and requested for a cancellation. Imagine, they cancelled just the 4G and left the 2sims they basically attached to my contract under the disguse that I qualify for the 2 extra sims which I never used.

They promised me 40% discount for 2 months. after battle, they told be they have given me credit for the 2 months. Only for them to bill be less 40% for one month and returned back to the original amount. I called again to ask about it and I recevied the shocker of my life

The height of it is that, the consultants are only there to listen to what they want to here and thereafter enter in the system what they want and not what they customer complained about and called for. In fact, this morning (01-Aug-2024) A consultant called Angelo (A-n-g-e-l-o) dropped call on me after she did not have patience to follow my case and understand and went ahead to do something which she turned to blame it on me.

Like I said, dropping a call on a customer calling with they airtime on top of the stress RAIN is putting on them is the height of it all.

As I speak, we are still seating and battling with the 5G packaged we have but in my wife's name. She has called and got exhausted. She just left the router there.

I won't be surprised if I hear that someone took RAIN to court because, they have lost it.

I petty anyone taking up RAIN at this time.