The last agent I spoke to was very kind and understanding she was able to understand my query and resolve it

The last agent I spoke to was very kind and understanding she was able to understand my query and resolve it. She used Empathy very well and understood what was happening right away.... Unlike the two agents I spoke to before her which which were very inhumane.... Please give her her stars her name was Snowflake.. Ref no. ***6.... She was excellent and what customer service is about.. THE CUSTOMER