The lady was quite impatient and loud as I was confused and did not quite get what she was trying to explain at first, and I did tell her I do not understand and she would just get louder and went on to confuse me even more instead of simply saying: As an

The lady was quite impatient and loud as I was confused and did not quite get what she was trying to explain at first, and I did tell her I do not understand and she would just get louder and went on to confuse me even more instead of simply saying: As an existing customer the package price doesn’t change when changing to RainOne.”