MV
Mandla V
1 reviews | Active since Jan 2018
16 Jun 2023, 14:43
The kind of service I have received from your call center staff is nauseating and appalling
The kind of service I have received from your call center staff is nauseating and appalling. I called the Cape Town call Center and the behavior I received from the lady who responded to my call was rude and utterly hostile as she continuously threatened to hang up my call citing she can not repeat herself over questions of clarity being solicited from her. I have been a client of this Rain company for years and on this account, I would like to move my service to any other inclined and ready-to-serve internet service provider. Mandla
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
16 Jun 2023, 17:11Hi Mandla,
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Jun 2023, 17:11
Official
Hi Mandla,
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
MV
Mandla V's updateReviewer Update
16 Jun 2023, 18:58Rain's reply:
16 Jun 2023, 15:21
Thank you for taking our call.
Please send your POP to the email: ***, and we will look into this.
Regards
rain
I received a call from Thandeka after I posted a complaint. She apologized on behalf of Rain, promised to attend to issue at hand and to give feedback. Three hours passed still no communication, whatsoever. The magic phrased 'we have escalated' your complaint has not been helpful up until now.
Can anyone who knows what is happening or who can do the task better to come forward and assist. If not, return the payment back in to my account and we part ways (as I am not receiving the paid for services), it's been two days now being told about 'escalation'.
I've sent you the POP asked for to verify and expedite the process as you promised but went in hiding. You looked in to it.....and what is your feedback?
I need feedback Rain Company Staff, please
16 Jun 2023, 15:21
Thank you for taking our call.
Please send your POP to the email: ***, and we will look into this.
Regards
rain
I received a call from Thandeka after I posted a complaint. She apologized on behalf of Rain, promised to attend to issue at hand and to give feedback. Three hours passed still no communication, whatsoever. The magic phrased 'we have escalated' your complaint has not been helpful up until now.
Can anyone who knows what is happening or who can do the task better to come forward and assist. If not, return the payment back in to my account and we part ways (as I am not receiving the paid for services), it's been two days now being told about 'escalation'.
I've sent you the POP asked for to verify and expedite the process as you promised but went in hiding. You looked in to it.....and what is your feedback?
I need feedback Rain Company Staff, please
MV
Mandla V's update16 Jun 2023, 18:58
Reviewer Update
Rain's reply:
16 Jun 2023, 15:21
Thank you for taking our call.
Please send your POP to the email: ***, and we will look into this.
Regards
rain
I received a call from Thandeka after I posted a complaint. She apologized on behalf of Rain, promised to attend to issue at hand and to give feedback. Three hours passed still no communication, whatsoever. The magic phrased 'we have escalated' your complaint has not been helpful up until now.
Can anyone who knows what is happening or who can do the task better to come forward and assist. If not, return the payment back in to my account and we part ways (as I am not receiving the paid for services), it's been two days now being told about 'escalation'.
I've sent you the POP asked for to verify and expedite the process as you promised but went in hiding. You looked in to it.....and what is your feedback?
I need feedback Rain Company Staff, please
16 Jun 2023, 15:21
Thank you for taking our call.
Please send your POP to the email: ***, and we will look into this.
Regards
rain
I received a call from Thandeka after I posted a complaint. She apologized on behalf of Rain, promised to attend to issue at hand and to give feedback. Three hours passed still no communication, whatsoever. The magic phrased 'we have escalated' your complaint has not been helpful up until now.
Can anyone who knows what is happening or who can do the task better to come forward and assist. If not, return the payment back in to my account and we part ways (as I am not receiving the paid for services), it's been two days now being told about 'escalation'.
I've sent you the POP asked for to verify and expedite the process as you promised but went in hiding. You looked in to it.....and what is your feedback?
I need feedback Rain Company Staff, please