The internet works well, but the support is non-existant

Rain gives terrible support, I spent the day trying to get through to their service number. The number is on some expensive platform that you can't use free minutes on. I counted my call history the amount of times I called them (it's 14 times) I managed to get through to an agent twice and both times the call just disconnected. The internet is great while it works, but the support is non-existant.