The Infamous Rain

We have been out of connection for more than 4 hours. And all that a customer service agent can say is that I have load shedding when in actual fact I am in my house with fully functional electricity. And then she says the best she can do is to escalate the matter, their favourite line " I will escalate the matter". Yet I have paid a full month subscription fee already. They will not even refund me for those hours I spent without connection. You can never hear Vodacom or Telekom telling their customers that all the towers on tree area are dead! This is nonsensical!