NS
Nkulumo S
1 reviews | Active since Nov 2022
25 Nov 2022, 10:35
The ****iest Network Provider of Note
This is probably the worst network provider I have ever experienced in my life. These people are still in the 70s in terms of customer service. I have had no connection since the 11th of Nov 2022 till now. I made numerous calls, typed a dozen emails to their support address, still no one ever bothers to come back and resolve the issue from Rain. Im still disconnected despite efforts i have made to contact them, they never come back to a client, they dont bother to resolve issues, getting hold of them is a nightmare. Its like this company does not have leadership at all because surely someone would have cracked the whip if customers are not happy.
Helpful (0)
Replies (17)0
Replies (17)
Rain's replyOfficial
25 Nov 2022, 11:25Hi Nkulumo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Nov 2022, 11:25
Official
Hi Nkulumo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's replyOfficial
25 Nov 2022, 11:33Please note that i have requested for a field technician to come over and investigate the matter
Rain's reply25 Nov 2022, 11:33
Official
Please note that i have requested for a field technician to come over and investigate the matter
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Nkulumo S's updateReviewer Update
25 Nov 2022, 11:41When will this so called Technician be there, its been almost 3 weeks already without any connection yet Im expected to make monthly payments diligently for such a service??
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Nkulumo S's update25 Nov 2022, 11:41
Reviewer Update
When will this so called Technician be there, its been almost 3 weeks already without any connection yet Im expected to make monthly payments diligently for such a service??
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Nkulumo S's updateReviewer Update
25 Nov 2022, 13:12I just Hope this happens because otherwise im cancelling this pathetic service. Secondly the billing for this month has to be adjusted accordingly.
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Nkulumo S's update25 Nov 2022, 13:12
Reviewer Update
I just Hope this happens because otherwise im cancelling this pathetic service. Secondly the billing for this month has to be adjusted accordingly.
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Nkulumo S's updateReviewer Update
28 Nov 2022, 21:01I want to take this opportunity to thank you for your assistance in resolving my month long issue. I had 4 technicians all at my fingertips wanting to sort this problem once and for all this morning but obviously settled for the one that was at my house at 8:30am already. This is all I wanted, once again thank you kindly.
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Nkulumo S's update28 Nov 2022, 21:01
Reviewer Update
I want to take this opportunity to thank you for your assistance in resolving my month long issue. I had 4 technicians all at my fingertips wanting to sort this problem once and for all this morning but obviously settled for the one that was at my house at 8:30am already. This is all I wanted, once again thank you kindly.
Rain's replyOfficial
29 Nov 2022, 11:43My pleasure
Rain's reply29 Nov 2022, 11:43
Official
My pleasure
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Nkulumo S's updateReviewer Update
01 Dec 2022, 10:53Can you please adjust the billing as well please as i have declined the R529 monthly debit order because I did not have service.
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Nkulumo S's update01 Dec 2022, 10:53
Reviewer Update
Can you please adjust the billing as well please as i have declined the R529 monthly debit order because I did not have service.
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Nkulumo S's updateReviewer Update
01 Dec 2022, 11:35I declined a debit order just now for R529 hence im asking. Im happy to process a R229 debit order not R529
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Nkulumo S's update01 Dec 2022, 11:35
Reviewer Update
I declined a debit order just now for R529 hence im asking. Im happy to process a R229 debit order not R529
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Nkulumo S's updateReviewer Update
01 Dec 2022, 12:19I have paid the outstanding R229 as per your request. Thanks once again.
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Nkulumo S's update01 Dec 2022, 12:19
Reviewer Update
I have paid the outstanding R229 as per your request. Thanks once again.
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Nkulumo S's updateReviewer Update
23 Dec 2022, 15:29Hi there I hope you ok and having a fastic festive season with your family. I'm unfortunately having the same problem with network it has been off since yesterday morning and I dont seem to get any joy from support team. Your assistance in this regard is greatly appreciated as always.
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Nkulumo S's update23 Dec 2022, 15:29
Reviewer Update
Hi there I hope you ok and having a fastic festive season with your family. I'm unfortunately having the same problem with network it has been off since yesterday morning and I dont seem to get any joy from support team. Your assistance in this regard is greatly appreciated as always.
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Nkulumo S's updateReviewer Update
23 Dec 2022, 16:11Ok cool thanks for coming back to me
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Nkulumo S's update23 Dec 2022, 16:11
Reviewer Update
Ok cool thanks for coming back to me
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Nkulumo S's updateReviewer Update
04 Apr 2023, 10:03Hi there, we have not had network again since yesterday morning are you aware of the problem from your side may be?
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Nkulumo S's update04 Apr 2023, 10:03
Reviewer Update
Hi there, we have not had network again since yesterday morning are you aware of the problem from your side may be?
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Nkulumo S's updateReviewer Update
22 Apr 2023, 09:07Hi there I have not had network again since Wednesday and today its Saturday it's the 4th day and still off. I know loadsheding plays a part but I feel it's too much. Can you please check for us what's wrong
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Nkulumo S's update22 Apr 2023, 09:07
Reviewer Update
Hi there I have not had network again since Wednesday and today its Saturday it's the 4th day and still off. I know loadsheding plays a part but I feel it's too much. Can you please check for us what's wrong
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Nkulumo S's updateReviewer Update
24 Apr 2023, 08:13It seems the only way i get connected after loadshedding is through chatting to you here if I dont then i go for days without network. This month of April i have had less than 10 days of full connection and its been off again since yesterday!!!!!!
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Nkulumo S's update24 Apr 2023, 08:13
Reviewer Update
It seems the only way i get connected after loadshedding is through chatting to you here if I dont then i go for days without network. This month of April i have had less than 10 days of full connection and its been off again since yesterday!!!!!!
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Nkulumo S's updateReviewer Update
20 May 2023, 17:07Everytime I tell you guys the network has been off for days you bill me fully and refute my claims. Now we have not had network since Thursday night and its still off. Please guys this is not on
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Nkulumo S's update20 May 2023, 17:07
Reviewer Update
Everytime I tell you guys the network has been off for days you bill me fully and refute my claims. Now we have not had network since Thursday night and its still off. Please guys this is not on
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Nkulumo S's updateReviewer Update
17 Sept 2023, 18:05Hi there, we have not had network since Friday and we getting to Monday tomorrow. We don't receive any information from you when this happens and you still bill normally
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Nkulumo S's update17 Sept 2023, 18:05
Reviewer Update
Hi there, we have not had network since Friday and we getting to Monday tomorrow. We don't receive any information from you when this happens and you still bill normally
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Nkulumo S's updateReviewer Update
27 Mar 2024, 14:44Can you please check the issue with network for my router.
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Nkulumo S's update27 Mar 2024, 14:44
Reviewer Update
Can you please check the issue with network for my router.