THE HASSEL YOU GO THROUGH FOR A RAIN ROOTER IN JOHANNESBURG

How trusting rain's policy of delivering became a nightmare for me. Have you ever been highly expectant of something you were promised to receive in a specific time & date and it never came? Calling in that specific date, and an agent puts you on hold, ending the call saying they'll call back. And the day ends without receiving the package or the "call back." Calling the next day, speaking to a different agent trying to follow up on the package that wasn't delivered. And agent states that according to the system the courier did not find the address. How? when I was on hold, for the "call back" of the previous appointment date. But the agent apologized and stated that all he can do from his side is to book for another date "bare in mind that the package already took full three days as I was going to receive it, in the fourth day," the agent continued with the booking of after two days & even confirmed the location, checking me on google map. And this has already interfered with the rain policy of delivering in 3 - 5 days. But I was still patient & in hope. Two days went by. Third day came of which I'm suppose to receive it. I called returning on a missed call "still in grace time for the package delivery as per last agreement," another agent answered & wanted my details as usual, only to tell me that, they've got an available date for me after two days "what the hell is this?" I further explained to the agent my matter, but it was "according to the system" it states that, we're suppose to call to let you know of that. I requested for a superior as the agent was not getting my matter. The agent kept me on hold until my airtime depleted, I recharged and recalled. And yet another agent, explained myself and requested for a superior again I putted on hold until Endrew came through, the team leader. Re-explained my matter stating my unavailability after two days, the agent was telling me about and asked for the team leader to retrieve my previous calls for the last agreement as calls are recorded. I stated my availability the next day. I received call from an agent saying the delivery will be made on my availability. I will be waiting for the delivery tomorrow! in less hope from previous disappointments.