TS
THOBEKA S

1 reviews | Active since Aug 2018

30 May 2024, 15:05

The experience I have received from Rain is terrible, I subscribed for their R599 deal where you get a router and 2 simcards that get loaded 2 gigs of data, 100 min talk time and 100 sms, but I only received all of that the first month after that I have n

The experience I have received from Rain is terrible, I subscribed for their R599 deal where you get a router and 2 simcards that get loaded 2 gigs of data, 100 min talk time and 100 sms, but I only received all of that the first month after that I have not received any bundles on both simcards and I have been paying for the last 3 months. I have sent them tickets complaining about what's going on for the last 3 weeks and they have not bothered to call me, today I received a call from them saying that I have used all my bundles on the simcards and I don't understand how because I haven't been able to access internet unless I'm home using the wifi and to top it all I can't make any calls with the so called minutes... They are terrible and they don't even care to fix what's going on I am disappointed and livid because of their lack of emphaty for their clients.

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Replies (1)
Rain
Rain's reply30 May 2024, 15:12
Official
Hi THOBEKA S,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.