The end before it begins!!!

Ordered their new 5G on the 29th of Aug - after hearing nothing since placing the order, call them 3 days later, speak to an agent in India (not the point) but this individual promises that they have updated the system with 3rd party collection and askes me why the courier hasnt called?! Call them again on the 4th, I am promised again that 3rd party collection details have been updated and they booked delivery for the 6th. Today (6th) call the courier because rain sends sms confirming its going to be delivered - courier says they came but no one answered - no call was made, no buzzer buzzed - the agent them cuts the call - called courier again (ccd)- second agent says i can see its scheduled but they wont give it you because you are 3rd party - tell them that rain confirmed that the details have been updated on 2 occasions - lady says 'yeah' -call them - we wont deliver. Call rain, speak to a kenny or something, he says cancel the order you have an reorder it will be easier!!! whaaat??? Between trying to update systems in India and SA i can see why things convoluted but can rain work on better client care instead of client retention - you lose clients before they even get started with you!