The detrimental experience with Rain WiFi makes it clear that this product is not suitable for consumers.

I had a frustrating experience with Rain that left me disgusted and annoyed. After getting my router and WiFi, I paid the prorated fee at the Umhlanga Durban branch. Due to my relocation, I requested to cancel, only to be told I owed them money each month—unexpectedly, as I believed it was a month-to-month service. The consultant's attitude was unprofessional; she seemed more interested in chatting than assisting me and failed to clarify the subscription details. Despite multiple attempts to cancel, my bill continues to rise, highlighting a lack of transparency in their services. Overall, I find their customer service appalling.