The customer service care I received from Merlin at their call center was very helpful

The customer service care I received from Merlin at their call center was very helpful. I’m sure he picked up that I was quite frustrated and he managed the situation well. It did take me over 9min waiting on the line to be put through to a consultant though. The support line only has one option and that is for them to send you a payment link. I pressed star which was not given to me as an option and by fluke - I was put through to a consultant after a couple of minutes. All in all I’d say the human service is wonderful. Not so much their technology on the app or by phone.