SS
Subernicia Subernicia.botes
1 reviews | Active since May 2023
11 Sept 2024, 14:16
The consultant didn't know the deliverables of the fault logged
Good day I currently called a consultant to assist with connecting my mobile device Nokia 5 to my network where the consultant Khadja indicated to disable my Wi-Fi thereafter my Wi-Fi didn't even pick up and use the Wi-Fi to work the reference number is ***5. When calling the consultant to ask turnaround time none could be provided all I was requested is to be patience. They needed to ensure that the technician is on hand to assist with manually capturing the mistake their consultant did
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
11 Sept 2024, 14:22Hi Subernicia,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply11 Sept 2024, 14:22
Official
Hi Subernicia,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SS
Subernicia Subernicia.botes's updateReviewer Update
13 Sept 2024, 08:58Good Day
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
image.png 232.3 KB
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
image.png 232.3 KB
SS
Subernicia Subernicia.botes's update13 Sept 2024, 08:58
Reviewer Update
Good Day
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
image.png 232.3 KB
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
image.png 232.3 KB
SS
Subernicia Subernicia.botes's updateReviewer Update
13 Sept 2024, 09:34Good Day
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
SS
Subernicia Subernicia.botes's update13 Sept 2024, 09:34
Reviewer Update
Good Day
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
I still have not been assisted and every time calling the same reference number provided but each consultant doesn't know what is required. It's been 48 hours with no turnaround time provided or the escalation process needed to follow when client is unhappy. I just require for my IP address to be picked up. My laptop doesn't even pick up the Wi-Fi for me to put in password as I logged into my IP address 11the Sept that consultant indicated I needed to disable and now I cannot enable it by logging back into my IP address
SS
Subernicia Subernicia.botes's updateReviewer Update
13 Sept 2024, 11:24Good day
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
SS
Subernicia Subernicia.botes's update13 Sept 2024, 11:24
Reviewer Update
Good day
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
SS
Subernicia Subernicia.botes's updateReviewer Update
13 Sept 2024, 11:24Good day
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
Remove
wifi problems.png
285.02 KB
SS
Subernicia Subernicia.botes's update13 Sept 2024, 11:24
Reviewer Update
Good day
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
I THINK THERE IS A MISUNDERSTANDING AS EXPLAINED MAYBE I AM NOT EXPLAINING MYSELF PROPERLY OR WE DO NOT UNDERSTAND EACH OTHER HOWEVER THE FOLLOWING IS CURRENTLY BEING EXPERINCE
I CANNOT PICK UP THE WIFI NAME WHEN TURNING ON WIFI LOGO NOR CAN I CAPTURE THE WIFI MANULLY
i cannot log into the IP address using my normal data or using my PC anymore that is my complain but seems there's a misunderstanding.
I can't even pick up my router name when turning on Wi-Fi or capture it manually as it doesn't allow
The name when turning on WIFI the "following would appear Wifi Name(5GHz): 5G_rain_ZD41 hence asked for the assistance of rain to try and log on by your side as I am unable to do it form my side
see the screen print below- to further assist the consultant made me DISABLE THE CONNECTIVITY THEREFORE I CANNOT LOG IN USING THE IP
PICTURE ILLUSTRATIN MY CONCERN
Remove
wifi problems.png
285.02 KB
SS
Subernicia Subernicia.botes's updateReviewer Update
13 Sept 2024, 12:11Thanks, Leroy, for your assistance much appreciated.
SS
Subernicia Subernicia.botes's update13 Sept 2024, 12:11
Reviewer Update
Thanks, Leroy, for your assistance much appreciated.