The best company to stay disconnected

Day 5 of no WIFI after our account was DEBITED and you guys are requesting a POP! Please explain how one gets a POP when a debit is made! I have spent hundreds of rands on airtime calling you guys with NO assistance and then to top it off one of your consultants Thandeka pretends to be a supervisor but still cannot assist me or provide me with call recordings. To top it off the “manager” Patricia that I am supposed to escalate my query to has never been heard of by any of your other consultants.

I am escalating my complaint to the ombudsman because you guys are too *********** to assist your clients! I either want a refund for my monthly subscription or I want my WIFI switched back on!!!

The most disgusting customer service I have ever received I don’t know how your company is still functioning.