The agent that helped me with signing up for for rain was Great until he had to transfer me to the next department

The agent that helped me with signing up for for rain was Great until he had to transfer me to the next department. The department he transferred me to is billing department I think . The agent that was meant to answer my call muted me because I heard I got through to someone then they muted their microphone so no sound comes out from their end come on guys I need to change my billing date stop messing around with customers.