NN
Nokubonga N

1 reviews | Active since Apr 2021

06 Apr 2021, 01:43

THE ACTUAL WORSE‼️

This is the worse service ever!! I signed up and got my SIM card months ago around July and I have never agreed or had a direct debit from Rain before but this month they took R250 out my account without my permission!! And that is defined as *****ing!!! When I reached out to their customer service 5 times they all tell me excuses that don’t make sense I just want my refund and and for them to remove me from the direct debit I never agreed to. Their network is the worse network every if barely works and when it does it is very slow it wants me to be in the same position for hours if I move one inch it stops working I told them I didn’t not use the service after they charged me because I want to pay only when I want to use they poor internet but they refuse to refund my money I am opening a case for ***** because I never agreed to having a direct debit and they refuse to REFUND MY MONEY!!! I will be warning every one who even thinks of buying this SIM card it is the worse decision I have ever taken!!! I told to refund my money and restrict my service and they refused!!!!! Biggest **** Ever!!!! DO NOT SIGN UP FOR THIS SERVICE!!!!!!!

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Replies (1)
Rain
Rain's reply06 Apr 2021, 08:00
Official
Good morning, Nokubonga.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing team for further assistance.

Thank you 

Kind Regards 
rain