1 reviews | Active since May 2010
Tha
Hello Peter Can you please help me resolve my frustration with the people at Rain. I cancelled my subscription in September. The confirmed and said my service will end 30th September. However, at the end of August there was a problem and my subscription would not go through. They suspended my service for a few days. I tried to make contact but only after a few days I was asked if I can settle the account on the 16th of September. I could not pay again due to no fault of mine and i was suspended again. We tried for a few days to resolve the matter via support and finally got the money paid. On the 1st October i saw a debit go off my banking account for Rain subscription. When i tried to query it, I was told it was for my September subscription. I have been trying to reason with them but only get a response from a computer. Then the CEC dont know who the hell this person is, tells me once again that the amount deducted was for my September subscription after I explained in my message to them that it was wrongly deducted. So i feel stranded and hope you guys can assist me getting my money bac. I think this Rain company should close down reason they cause to much unnecessary frustration. Thank you. Peter October ID ***
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
