****test customer service I have recieved in a long time, would give negative stars if I could!!!!

Absolutely slow, **** service!

I took a leap of faith several weeks ago (23/24 Feb) and tried Rain's 5G service. Delivery was relatively quick, but the moment I started up the service, it was clear that this is nowhere near the stability of Fiber. I immediately cancelled the service, and was informed I would get a full refund.

After waiting for weeks to have the router collected, it was finally done and I was advised that my refund would take 7-10 business days. Fine.

Come last week (around 15 March) I followed up, and was advised that since it has only been like 5 business days, I still need to wait. Fine

Come Monday this week, 21 March, I followed up AGAIN. was advised that the refund was processed to my RAIN ACCOUNT. NO ONE requested this to be done, Rain F-ffed up the refund. I was told by the service agent that they have forwarded the request to have my original payment method refunded. Fine

I followed up the next day, apparently the request was forwarded to the wrong email address!! How the F@!! So then it was sent to the correct department. semi-fine

I follow up again today, 24 March. "Oh sir, I see your refund was only processed on Tuesday, and will take 7-10 business days". Total ****show. I was again advised that they will "follow up" on the refund. I was also advised I would be sent a reference number, Which I requested to be sent to my email. Of course that never arrived.

Are you ****** kidding me!! I want my money back, and I want it ASAP!!!!!! You are providing utterly **** service and are TERRIBLE at refunding your customers once they cancel. What utter ****.

Would give them negative stars if I could

GIVE ME MY MONEY, *******!!