SD
Samantha D
1 reviews | Active since Sept 2020
17 Apr 2026, 11:30
Terrrible Support, Constant Dropping and Slow Speeds
Tired of waiting for service requests to be honoured. I've been waiting since Tuesday for someone to contact me about the constant dropping of my connection, which directly effects my work. I reach out and I'm greeted with a AI bot which knows nothing, and I keep being told that it "looks fine" when none of my devices end up being able to connect. It's not fine. So when I eventually, after 1 week! of trying to reach someone and get a ticket number, STILL no-one contacts me! ***6
Helpful (0)
Replies (33)0
Replies (33)
Rain's replyOfficial
17 Apr 2026, 11:44Hi Samantha,
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
Rain's reply17 Apr 2026, 11:44
Official
Hi Samantha,
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
We regret that your experience hasn’t been satisfactory.We’re addressing this as a priority.
Thank you,rain.
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Samantha D's updateReviewer Update
17 Apr 2026, 11:55It should have been a priority the first time I asked for help. And then again when I managed to log a ticket. Unfortunately, I don't have trust that any customer is treated with priority anymore. Telling me "it looks" fine when I've spent 20 minutes just trying to get the router to give me a QR code. And this happens more often than not. And how do I get the QR code without activte internet? The amount of money I waste on data is insane.
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Samantha D's update17 Apr 2026, 11:55
Reviewer Update
It should have been a priority the first time I asked for help. And then again when I managed to log a ticket. Unfortunately, I don't have trust that any customer is treated with priority anymore. Telling me "it looks" fine when I've spent 20 minutes just trying to get the router to give me a QR code. And this happens more often than not. And how do I get the QR code without activte internet? The amount of money I waste on data is insane.
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Samantha D's updateReviewer Update
17 Apr 2026, 15:23Hi there, I answered my phone both times to be met with silence. Please either email me if your phone lines aren't working, or whatsapp.
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Samantha D's update17 Apr 2026, 15:23
Reviewer Update
Hi there, I answered my phone both times to be met with silence. Please either email me if your phone lines aren't working, or whatsapp.
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Samantha D's updateReviewer Update
17 Apr 2026, 19:37So when you said you would prioritise, you called twice - which I answered, then you didn't bother to see my response above and gave up? I have a photo showing that I was down to 10 Mbps download speed from 5 minutes ago. If anyone is interested in actually helping - email, whatsapp, or use a number that works to call me back. I will keep making these replies public until I get the service I literally pay for.
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Samantha D's update17 Apr 2026, 19:37
Reviewer Update
So when you said you would prioritise, you called twice - which I answered, then you didn't bother to see my response above and gave up? I have a photo showing that I was down to 10 Mbps download speed from 5 minutes ago. If anyone is interested in actually helping - email, whatsapp, or use a number that works to call me back. I will keep making these replies public until I get the service I literally pay for.
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Samantha D's updateReviewer Update
18 Apr 2026, 10:04Thank you for the call earlier - it's doing it again. It's taken me 16 minutes to go through my phone to reply. Is it possible trees are in the path of the tower? Can something be resolved today? It's incredibly frustrating and last time this happened I had to get a new router - could it be a hardware problem?
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Samantha D's update18 Apr 2026, 10:04
Reviewer Update
Thank you for the call earlier - it's doing it again. It's taken me 16 minutes to go through my phone to reply. Is it possible trees are in the path of the tower? Can something be resolved today? It's incredibly frustrating and last time this happened I had to get a new router - could it be a hardware problem?
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Samantha D's updateReviewer Update
18 Apr 2026, 11:07Will do.
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Samantha D's update18 Apr 2026, 11:07
Reviewer Update
Will do.
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Samantha D's updateReviewer Update
18 Apr 2026, 11:13Same problem as before, the exclamation mark by the wifi signal
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Samantha D's update18 Apr 2026, 11:13
Reviewer Update
Same problem as before, the exclamation mark by the wifi signal
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Samantha D's updateReviewer Update
18 Apr 2026, 12:00Still not working
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Samantha D's update18 Apr 2026, 12:00
Reviewer Update
Still not working
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Samantha D's updateReviewer Update
18 Apr 2026, 12:28Will do.
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Samantha D's update18 Apr 2026, 12:28
Reviewer Update
Will do.
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Samantha D's updateReviewer Update
19 Apr 2026, 10:12It's doing it again. Please help.
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Samantha D's update19 Apr 2026, 10:12
Reviewer Update
It's doing it again. Please help.
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Samantha D's updateReviewer Update
19 Apr 2026, 11:48Still happening. Is it going via the milnerton tower?
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Samantha D's update19 Apr 2026, 11:48
Reviewer Update
Still happening. Is it going via the milnerton tower?
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Samantha D's updateReviewer Update
19 Apr 2026, 11:48Also, I can't run those tests because I have no connection, so....
Not sure how I'm supposed to do that
Not sure how I'm supposed to do that
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Samantha D's update19 Apr 2026, 11:48
Reviewer Update
Also, I can't run those tests because I have no connection, so....
Not sure how I'm supposed to do that
Not sure how I'm supposed to do that
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Samantha D's updateReviewer Update
26 Apr 2026, 09:44Hi there, I'm back in SA and the internet is still dropping. Please confirm which tower I'm connected to - it needs to be the EDGEMEAD tower.
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Samantha D's update26 Apr 2026, 09:44
Reviewer Update
Hi there, I'm back in SA and the internet is still dropping. Please confirm which tower I'm connected to - it needs to be the EDGEMEAD tower.
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Samantha D's updateReviewer Update
26 Apr 2026, 09:51I'm down to 2 MBPS. That's TWO Mbps. Guys... come on, why isn't this being monitored from your end and fixed without it becoming a client problem
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Samantha D's update26 Apr 2026, 09:51
Reviewer Update
I'm down to 2 MBPS. That's TWO Mbps. Guys... come on, why isn't this being monitored from your end and fixed without it becoming a client problem
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Samantha D's updateReviewer Update
27 Apr 2026, 10:32Thank you for this, but there have been so many issues in the past 4 weeks that I'm no longer sure about what to do. What steps are in place to ensure that I, as the customer, don't need to be the one calling in, but rather that Rain sees a problem and immediately contacts me?
As it stands, I'm *still* waiting on a callback from someone from yesterday....
As it stands, I'm *still* waiting on a callback from someone from yesterday....
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Samantha D's update27 Apr 2026, 10:32
Reviewer Update
Thank you for this, but there have been so many issues in the past 4 weeks that I'm no longer sure about what to do. What steps are in place to ensure that I, as the customer, don't need to be the one calling in, but rather that Rain sees a problem and immediately contacts me?
As it stands, I'm *still* waiting on a callback from someone from yesterday....
As it stands, I'm *still* waiting on a callback from someone from yesterday....
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Samantha D's updateReviewer Update
27 Apr 2026, 11:08I'm on a work call as I'm typing this and I'm dropping constantly. I cannot have this happen again. What is the solution??
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Samantha D's update27 Apr 2026, 11:08
Reviewer Update
I'm on a work call as I'm typing this and I'm dropping constantly. I cannot have this happen again. What is the solution??
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Samantha D's updateReviewer Update
27 Apr 2026, 14:45If you check the past 35 minutes you'll note that the service kept dropping - while I was on a finance call for work! What is the resolve from the call I had this morning with Kenneth? What is the plan of action here?? Rain is going to - literally - cost me my job.
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Samantha D's update27 Apr 2026, 14:45
Reviewer Update
If you check the past 35 minutes you'll note that the service kept dropping - while I was on a finance call for work! What is the resolve from the call I had this morning with Kenneth? What is the plan of action here?? Rain is going to - literally - cost me my job.
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Samantha D's updateReviewer Update
27 Apr 2026, 15:28If you look at the past half an hour it again dropped badly. You should be able to see the history if you pull it up. Again - couldn't work.
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Samantha D's update27 Apr 2026, 15:28
Reviewer Update
If you look at the past half an hour it again dropped badly. You should be able to see the history if you pull it up. Again - couldn't work.
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Samantha D's updateReviewer Update
27 Apr 2026, 15:59Dropping currently.
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Samantha D's update27 Apr 2026, 15:59
Reviewer Update
Dropping currently.
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Samantha D's updateReviewer Update
27 Apr 2026, 16:05still dropping...
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Samantha D's update27 Apr 2026, 16:05
Reviewer Update
still dropping...
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Samantha D's updateReviewer Update
27 Apr 2026, 16:13STILL NOT ABLE TO WORK....has this been escalated? Come on guys.
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Samantha D's update27 Apr 2026, 16:13
Reviewer Update
STILL NOT ABLE TO WORK....has this been escalated? Come on guys.
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Samantha D's updateReviewer Update
27 Apr 2026, 16:21Currently off...again.
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Samantha D's update27 Apr 2026, 16:21
Reviewer Update
Currently off...again.
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Samantha D's updateReviewer Update
27 Apr 2026, 16:22When can I expect a call from accounts to pro-rata the down time for the past month?
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Samantha D's update27 Apr 2026, 16:22
Reviewer Update
When can I expect a call from accounts to pro-rata the down time for the past month?
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Samantha D's updateReviewer Update
27 Apr 2026, 16:24Still lagging btw - anyone able to call me back or reply?
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Samantha D's update27 Apr 2026, 16:24
Reviewer Update
Still lagging btw - anyone able to call me back or reply?
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Samantha D's updateReviewer Update
27 Apr 2026, 16:26Unable to send voice notes, answer Teams calls or even record a video. I am unable to work.
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Samantha D's update27 Apr 2026, 16:26
Reviewer Update
Unable to send voice notes, answer Teams calls or even record a video. I am unable to work.
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Samantha D's updateReviewer Update
27 Apr 2026, 16:33I've been told to reply every time my connection drops, which I've been doing (it's dropped again) but I'm not getting any response from anyone. No SMS updates, no emails (that I can see because my connection keeps dropping). This is shocking service.
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Samantha D's update27 Apr 2026, 16:33
Reviewer Update
I've been told to reply every time my connection drops, which I've been doing (it's dropped again) but I'm not getting any response from anyone. No SMS updates, no emails (that I can see because my connection keeps dropping). This is shocking service.
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Samantha D's updateReviewer Update
27 Apr 2026, 18:21Still dropping and unable to catch up on work.
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Samantha D's update27 Apr 2026, 18:21
Reviewer Update
Still dropping and unable to catch up on work.
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Samantha D's updateReviewer Update
30 Apr 2026, 09:30Please note I have sent through the screenshots, photos and csv folders, all indicating latency and down times.
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Samantha D's update30 Apr 2026, 09:30
Reviewer Update
Please note I have sent through the screenshots, photos and csv folders, all indicating latency and down times.
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Samantha D's updateReviewer Update
01 May 2026, 10:01Please confirm that you received the documents I sent yesterday morning. I was unable to work the whole day yesterday again.
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Samantha D's update01 May 2026, 10:01
Reviewer Update
Please confirm that you received the documents I sent yesterday morning. I was unable to work the whole day yesterday again.
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Samantha D's updateReviewer Update
03 May 2026, 11:49I'm down, again. It's been a WEEK and the only people calling are from your social media team. Instead of trying to make yourselves look good, how about you get a network technician to call me.
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Samantha D's update03 May 2026, 11:49
Reviewer Update
I'm down, again. It's been a WEEK and the only people calling are from your social media team. Instead of trying to make yourselves look good, how about you get a network technician to call me.
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Samantha D's updateReviewer Update
05 May 2026, 13:45Noting here that I was down most of the weekend, as well as yesterday and today - the 5th May 2026. So far NO technicians have called me to resolve. For anyone looking to move to Rain, I would suggest you don't, not if you value your mental health and ability to work or use the service you pay for.
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Samantha D's update05 May 2026, 13:45
Reviewer Update
Noting here that I was down most of the weekend, as well as yesterday and today - the 5th May 2026. So far NO technicians have called me to resolve. For anyone looking to move to Rain, I would suggest you don't, not if you value your mental health and ability to work or use the service you pay for.
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Samantha D's updateReviewer Update
06 May 2026, 09:18Hey! Guess what?!
I still can't work. 09h17 on the 6th May.
I still can't work. 09h17 on the 6th May.
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Samantha D's update06 May 2026, 09:18
Reviewer Update
Hey! Guess what?!
I still can't work. 09h17 on the 6th May.
I still can't work. 09h17 on the 6th May.
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Samantha D's updateReviewer Update
06 May 2026, 12:4006th May
12h39
Still can't work
Still no calls from a technician.
It's been *23* days since my first complaint.
12h39
Still can't work
Still no calls from a technician.
It's been *23* days since my first complaint.
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Samantha D's update06 May 2026, 12:40
Reviewer Update
06th May
12h39
Still can't work
Still no calls from a technician.
It's been *23* days since my first complaint.
12h39
Still can't work
Still no calls from a technician.
It's been *23* days since my first complaint.