AT
Alicia T

1 reviews | Active since Oct 2022

06 May 2026, 08:00

Terrible WiFi - do not use rain

Absolute terrible signal and it keeps disconnecting (no internet). You have to deal with a chat bot that tells you to do the same thing over. The last time no customer service agent could help and I had to physically go into a store to get my router sorted. I have resorted to buying data and using my phones SIM card which gives me better connect on all devices

I would not recommend this service to anyone.

0
Replies (3)
Rain
Rain's reply06 May 2026, 08:29
Official
Hi Alicia, 

We're sorry your rain experience hasn't been as good as you expected.
 
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.

Thank you.
rain. 
AT
Alicia T's update06 May 2026, 09:31
Reviewer Update
Call anytime after 9:30. I will be available
AT
Alicia T's update07 May 2026, 13:14
Reviewer Update
Has there been no feedback since yesterday?