C
Conrad

1 reviews | Active since Feb 2026

12 Sept 2026, 20:10

Terrible WiFi and unacceptable customer support.

Rain WiFi is absolutely terrible, WiFi barely works, advanced support was supposed to contact me multiple times to assist with the issues. We have logged complaints. Upon registration we were told 5G was available in our area, multiple support staff have informed us that there was a 5G tower in our area. A different support member eventually informed us that it all was a lie and there is no 5G tower near our area. The best part is the case has been elevated to advanced support 3 times now and they still have not contacted us despite waiting days to weeks after complaints. I would not recommend this company in the slightest and customer services plus the lies are completely abhorrent to. Extremely disappointed and will be cancelling the contract shortly.

0
Replies (2)
Rain
Rain's reply13 Sept 2026, 09:25
Official
Hi Conrad C,

Thank you for bringing your complaint to our attention.

We will be in touch to further assist.
 Regards,rain.
C
Conrad's update15 Sept 2026, 08:52
Reviewer Update
The issue has been persistent for the past few months, we have contacted support, we have been informed advanced support will contact us to no avail. We have been told to change router signals between 4G and 5G, we have plugged it out and plugged it in multiple times. Believe me when I say that the support team has exhausted all possible solutions and steps to figure out the problem. When you are informed to do the same thing over and over again to no avail it is insanity.