TERRIBLE TERRIBLE NETWORK

WE HAVE BEEN STRUGGLING WITH NETWORK FOR WEEKS NOW, 2DAYS NEVER PASSES WITHOUT IT BEING DOWN.....THIS WEEK HAS BEEN THE WORST,FROM SATURDAY(16/08/2025) EVENING ...WE SLEPT WITHOUT NETWORK , AGAIN ON SUNDAY IT WENT DOWN ,MONDAY IT WAS DOWN FOR ALMOST 4-5 HOURS , WHEN WE CALLED THEY , SOME LADY SAID SHE IS ESCALATING THE CALL TO THEIR TECHNICIANS(REF NUMBER - ***4) AND THAT WE SHOULD WAIT FOR 24HOURS FOR THEM TO REVERT BACK...HOW CAN WE WAIT FOR 24HOURS WHILE WE ARE WORKING FROM HOME.NO ONE CAME BACK TO US.....WEDNSDAY (20/08/2025)WE CALLED AGAIN AROUND 6PM AFTER IT WAS DOWN FROM 4PM,WE WENT THROUGH THE SAME STUPID REBOOT TROUBLESHOOTONG THAT BARELY DOES ANYTHING,......THE 1ST AGENT PUT US ON HOLD FOR 30MIN UNTIL HE HUNG UP THE CALL...THE 2ND AGENT WHOSE NAME WAS MARK ALSO COULD NOT ASSIST ,ALSO TOLD US HES ESCALATING THE CALL(***) AND WE SHOULD NOT CALL BACK BECAUSE THEY WILL AUTOMATICALLY RESOLVE THE EXISTING CALL....LIKE REALYYYYYYY......WE SLEPT AGAIN WITHOUT NETWORK AND MY WIFE WAS WORKING NIGHT SHIFT FROM HOME.....AGAIN TODAY...(21/08/2025)...WE CALLED AND ALL THEIR AGENTS ARE PUTTING US ON HOLD AND HANGING UP THE CALL...WHAT MUST HAPPEN NOW CAUSE WE ARE WORKING FROM HOME YET WHEN ITS MONTH , YOU DONT HESITATE TO SWICTH OFF THE NETWORK DUE TO NO PAYMENT.....I'M SOOOO SICK OF THIS...WE PAYING FOR WHAT EXACTLY ....

KENNY KUNENE