TERRIBLE TERRIBLE CUSTOMER SERVICE

On Saturday I requested the cell tower I'm currently connected to to be changed becuse its the furthest tower away from me whereas there is one thats only 0.74km away from me , the agent who was dealing with my ticket advised me that it cannot be done since I use a mobile router

I had to logg a new ticket on the same issue again because now I was sending emails and no one was getting back to me, only today you got back to me to give me the same excuse and after I asked the issue to be ascallated a very very rude consultant called me and I had to explain my problem again and she also gave me the same excuse and made me fill like a stupid because I wasnt accepting what she was telling me even asking me if i've ever worked in a network environment before

No matter where I take the router I'm always connected to this stupid tower and I cant use the internet properly because of the extremely low speeds I'm getting

How is possible that I'm stuck on this tower which you connected me to and that you as my service provider are telling me that even though there are numerouse towers close to me that there's nothing you can do to connect me to one of those all because of the type of router I use, I am very dissappointed in the way this has been handled and the excuse you keep giving me