CS
Carli S
1 reviews | Active since Sept 2017
07 Feb 2025, 11:23
Terrible Technical Support
I've been trying to get technical support since 24 October 2024 and absolutely nothing has been done regarding my connection and speed issues.
Reff numbers received:
#***9 - Oct 24, 2024, #***3 #***8 - Nov 27, 2024, #***5 - Jan 29, 2025
I followed up on the latest reference number 4 days ago, and nothing.
I've been a loyal client for over 3 years, but ****py internet is making life very difficult when working from home - My download speed averages 12-18mbps upload speed averages between 1.14 - 1.30 mbps
It's extremely frustrating that no one seems to want to help, to the point where one needs to report it to HelloPeter to get a response.
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Replies (1)
Rain's replyOfficial
07 Feb 2025, 11:48Hey Carli S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply07 Feb 2025, 11:48
Official
Hey Carli S,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.