TERRIBLE SUPPORT TEAM SERVICES...

YOUR SERVICE IS APPALLING. THE WORST SUPPORT TEAM EVER! Of all the consultants I spoke to Dumisani Manxiwa who is also a Team Leader I believe was the worst!

Your customer support is honestly THE WORST!!! Logged a request (Ref number: ***) on the 10th around 17h00. Was given a turn around time of 2 - 24 hours. I advised that it was URGENT as I am working from home and therefore need connectivity URGENTLY. When I got no response Monday I started doing follow ups with no tangible response. Yesterday 12 October, I thought I finally got assistance when they advised that they'd send a new router today and your logistics team should be in touch in the morning. To my disappointment come midday today 13 October and there's still no communication. So I call and follow up AGAIN further requesting to speak to the manager and was referred to Dumisani Manxiwa who then advised that he'd personally be in touch with me at 14h00 latest for a follow up. And NOTHING. I call at 14h30 and am told he's on a call and will call me back immediately after. I call again at 15h30 and am told he's on lunch and will only be returning at 16h00! I'm the one that had to call again and I still have no tangible information!

THIS IS TOTALLY UNACCEPTABLE!!!!