PB
Pieter B
1 reviews | Active since Jan 2017
07 Sept 2020, 13:54
Terrible support service
I have just bought a rain SIM, which I was able to activate, but needed to Rica it too. I cannot do the Rica as I don't receive the SMS to start the process. I tried numerous times without success. I've checked and double check my phone number on my profile and there is nothing wrong. To try and solve the problem there are only FAQ's, which don't help and it seems the query posting does not work, so I'm stuck with a sim and a service I've already paid for, with no functionality.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Sept 2020, 15:35Hi Pieter B
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Yeoline
Rain's reply07 Sept 2020, 15:35
Official
Hi Pieter B
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Thank you for the positive feed back.:)
Here at rain we do our best to make sure that your journey with us is a remarkable one :).
Stay safe .
Regards
Yeoline
PB
Pieter B's updateReviewer Update
07 Sept 2020, 16:25You must be kidding! I wrote a scathing review and got their standard "good service" reply. This is beyond pathetic!
PB
Pieter B's update07 Sept 2020, 16:25
Reviewer Update
You must be kidding! I wrote a scathing review and got their standard "good service" reply. This is beyond pathetic!
PB
Pieter B's updateReviewer Update
08 Sept 2020, 10:30Still no response. It is impossible to log a query as the facility does not accept the inputs. There is no option to cancel the contract on the menus and no one to contact. What am I to do?
PB
Pieter B's update08 Sept 2020, 10:30
Reviewer Update
Still no response. It is impossible to log a query as the facility does not accept the inputs. There is no option to cancel the contract on the menus and no one to contact. What am I to do?