Terrible Support

So I have no option but to use Rain, for the most part it's okay however I have been having issues with my Rain Router (ZTE) that keeps on freezing, the router ITSELF becomes unresponsive and I lose connection, sometimes it starts to respond again and my connection resumes however for the majority of the issues I need to power cycle the router.

This is becoming an issue when I am trying to work especially when I am on Team meetings.

I contact support and got given a load of BS, the lady even told me "RAIN IS NOT SUITABLE FOR WORK PURPOSES IT'S FINE FOR TV".

UM Excuse me, the internet speed although not fibre is more than adequate for VC Meetings with multiple people, my issue is the router keeps bombing out the moment I have high bandwidth utilization this is more of a device issue and I have had similar issues with ZTE routers in the past.

The other excuse I got is that "oh your rain is locked down to the tower on your registered address" I recently moved however I am still within RAIN's network coverage, um excuse me its and 4G/5G services that is covered by the rain network, if I am in a coverage area its going to connect to the closest POP.

Please get some proper first line techs this is a joke especially if you are in IT like myself and hate it when someone gives you BS.