Terrible Support

We activated our rain account. Then we decided to upgrade. Ever since then we have had issues. They sent us 2 sums. We had to cancel 1. Now we have issues with the other one. We have been waiting for over 5 days now to resolve the issue. There is no customer support line, you have to log the issue, they then email you. Then you respond then you have to wait for an answer again. Its ridiculous