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Phindile M

1 reviews | Active since Jul 2019

01 Jul 2024, 09:51

Terrible Subscriber.

I am so livid as my services with RAIN were terminated in March and to my surprise, they have debited twice in 1 month, R421 and R299 and still have the nerve to tell me that I am still owing R325 for data that I didn't use. I have been with RAIN for over 3 years and now that I want to have it terminated you guys, you are debiting my account what worse is that I the agent I spoke to tells me that I will not be refunded as this is the Rain rule. What am I supposed to do as that is my son's school fees? I want my money back.

0
Replies (10)
Rain
Rain's reply01 Jul 2024, 10:36
Official
Hi Phindile,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PM
Phindile M's update01 Jul 2024, 11:00
Reviewer Update
That's the problem, RAIN never sent me anything and since they didn't debit anything for the past 2 months, I though everything was fine, to my surprise, you took my money for a sim card that was not being utilized. Even today, I called RAIN and I was kept on hold for more that 20 min until you cut the call. Last week, I sent an email and did not get a ref number as well, now who's problem is this?
PM
Phindile M's update01 Jul 2024, 11:06
Reviewer Update
Even now, I am unable to get through to your cancelations department, I get disconnected after holding on for more than 20 mins.
PM
Phindile M's update02 Jul 2024, 12:06
Reviewer Update
I am waiting for a cancellation confirmation as telephonically discussed with Bongekile. I am expecting you guys NOT to deduct anything from my account starting now going forward as you have really set ME back with the money you took and refuse to refund me.
PM
Phindile M's update04 Jul 2024, 14:58
Reviewer Update
I have not yet received any feedback.
Please note that I am NOT expecting RAIN to take any of my money this month as the cancelation was requested last month already. I am waiting for a cancelation letter from you guys.
PM
Phindile M's update05 Jul 2024, 08:37
Reviewer Update
I have not been your simcard since March, do not take anything from my account.
PM
Phindile M's update08 Jul 2024, 09:38
Reviewer Update
RAIN, YOUR SIM CARD IS NOT IN SERVICE, THIS WAS IN MARCH AND WAS NEVER USED FOR APRIL, MAY, JUNE TILL NOW. YOU HAVE TAKEN MY MONEY FOR UNRENDERED SERVICES AND NOW YOU DO NOT WANT TO CANCEL YOUR SERVICES. SEND ME THE CANCELATION CONFIRMATION ASAP. DO NOT TAKE MY MONEY COME MONTH END OR I WILL TAKE THIS FURTHER. I AM TIRED OR ARE DOING THIS BECAUSE I AM BLACK? I HAVE BEEN WITH YOU FOR 4 YEARS AND BEEN PAYING WITHOUT FAIL, NOW BECAUSE I WANT TO CANCEL, YOU ARE FUMBLING? YOU HAVE TAKEN R721, THE APP SHOWED AN OUTSTANDING AMOUNT OR R122 LAST WEKK, NOW, IT'S R395, WHAT THE HELL!
PM
Phindile M's update06 Aug 2024, 09:29
Reviewer Update
Good day,
I am waiting for my cancelation letter as you said my services with you will be terminated month end of July, it's now the 6th of August and I haven't received anything.
PM
Phindile M's update20 Aug 2024, 13:39
Reviewer Update
Good day,
I am still waiting for my cancelation letter as you said my services with you will be terminated month end of July, it's now the 20th of August and I haven't received anything.
PM
Phindile M's update27 Aug 2024, 09:24
Reviewer Update
Good day,
I am still waiting for my cancelation letter as you said my services with you will be terminated month end of July, it's now the 20th of August and I haven't received anything.