RJvR
Ruan Jansen van Rensburg
1 reviews | Active since Mar 2014
27 Jul 2023, 20:15
Terrible signal
Paying full premium per month for the 100+ package yet constantly sit with a sub 10mb line. Each time you call you go through the same troubleshooting and its quick for 5minutes then dead again. Havent had any interner for the past 2 evenings. The line is so slow I have to write this review with my cellphone data. Either its a faulty touter or SIM card or the towers cant handle the load but seriously considering migrating to another service provider. Always advocated for this supplier but loosing faith in them.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
28 Jul 2023, 08:09Hi Ruan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply28 Jul 2023, 08:09
Official
Hi Ruan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
28 Jul 2023, 17:10I suggest you re-evaluate your answer as I still do not get the speeds advertised. It is still under 100mb download with 5-7mb upload speed.
RJvR
Ruan Jansen van Rensburg's update28 Jul 2023, 17:10
Reviewer Update
I suggest you re-evaluate your answer as I still do not get the speeds advertised. It is still under 100mb download with 5-7mb upload speed.
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
29 Jul 2023, 07:38Now it is worst. i was told Rain will contact me to resolve this on thursday. I still have ****py internet and i have to comment on a third party website to get feedback?
RJvR
Ruan Jansen van Rensburg's update29 Jul 2023, 07:38
Reviewer Update
Now it is worst. i was told Rain will contact me to resolve this on thursday. I still have ****py internet and i have to comment on a third party website to get feedback?
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
30 Jul 2023, 12:39this is not the platform to submit contact detials. As communicated by your telecommunications/help desk please contact me through a Rain portal. Still waiting for a follow up call from technical department from Thursday. and my internet is still unstable and ****
RJvR
Ruan Jansen van Rensburg's update30 Jul 2023, 12:39
Reviewer Update
this is not the platform to submit contact detials. As communicated by your telecommunications/help desk please contact me through a Rain portal. Still waiting for a follow up call from technical department from Thursday. and my internet is still unstable and ****
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
31 Jul 2023, 21:31disappointed in the feedback/service. still waiting for a follow up call.
RJvR
Ruan Jansen van Rensburg's update31 Jul 2023, 21:31
Reviewer Update
disappointed in the feedback/service. still waiting for a follow up call.
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
31 Jul 2023, 21:39FYI, internet is still super slow regardless of your 'alarm free' status. current speed at time of this messge is 6.99 mbps download, 1.54 mbps upload
RJvR
Ruan Jansen van Rensburg's update31 Jul 2023, 21:39
Reviewer Update
FYI, internet is still super slow regardless of your 'alarm free' status. current speed at time of this messge is 6.99 mbps download, 1.54 mbps upload
RJvR
Ruan Jansen van Rensburg's updateReviewer Update
01 Aug 2023, 13:02As previously noted. I request Rain contact me through a Rain portal. Not on a public forum
RJvR
Ruan Jansen van Rensburg's update01 Aug 2023, 13:02
Reviewer Update
As previously noted. I request Rain contact me through a Rain portal. Not on a public forum