TERRIBLE SERVICE - WIFI ALWAYS DOWN

I emailed Rain beginning February to cancel my subscription due to WiFi constantly being down. They responded and said they’d end my subscription 1 March (today) after I pay my last debit and suddenly the whole of February my WiFi was working 100%. I made full payment 24 February and emailed them to cancel the cancellation (they said I could do this when I initially requested to cancel). They have not responded. This morning when I came from work around 7am, I noticed my WiFi is down. So, payment was taken, my emails are being ignored, and my wifi is down. Can rain be cancelled already? Too many people have problems and they prove every day that they do not care about their customers. They’re quick to wanna take payment and even have the audacity to say you should pay earlier but take FOREVER to attend to customers needs.