WK
Wesley K
1 reviews | Active since Sept 2012
01 Feb 2021, 07:19
Terrible service whole month
Hi everyday I have to write a message because of the tower I’m connected to in roodekrans 19_011_0941_Roodekrans). I am now tired of this they said he tower is faulty and will connect me to a tower closer to me then it worked perfectly for a day then after that it’s bad I can’t even open google website . If this can’t be resolved I will happily cancel the simcard because I’m paying for poor service you guys don’t contact me to resolve this instead you send emails asking if the problem is solved by who if there is no solution let me know. I am now tired of this
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Replies (4)0
Replies (4)
Rain's replyOfficial
01 Feb 2021, 07:52Good morning Wesley.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply01 Feb 2021, 07:52
Official
Good morning Wesley.
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
WK
Wesley K's updateReviewer Update
01 Feb 2021, 10:23Hi Mosa
That is what you said the last review I wrote and your agent ****lang Sekutu called me and said he will help troubleshoot . He called me and said I must remove sim and put it back in 10 min and will call again after that and he never did till today. What makes me unhappy is this has been going on the whole month of January and only twice your agents called me but with no solution . If this can’t be resolved let me know I will gladly cancel the simcard . I am still waiting for the billing team to call me because your agent Siyabonga Mmaculate Ngcobo said he had escalated the issue to billing so that they can credit my account for the time the tower had an issue and i wasnt able to establish connection.” I am waiting .
That is what you said the last review I wrote and your agent ****lang Sekutu called me and said he will help troubleshoot . He called me and said I must remove sim and put it back in 10 min and will call again after that and he never did till today. What makes me unhappy is this has been going on the whole month of January and only twice your agents called me but with no solution . If this can’t be resolved let me know I will gladly cancel the simcard . I am still waiting for the billing team to call me because your agent Siyabonga Mmaculate Ngcobo said he had escalated the issue to billing so that they can credit my account for the time the tower had an issue and i wasnt able to establish connection.” I am waiting .
WK
Wesley K's update01 Feb 2021, 10:23
Reviewer Update
Hi Mosa
That is what you said the last review I wrote and your agent ****lang Sekutu called me and said he will help troubleshoot . He called me and said I must remove sim and put it back in 10 min and will call again after that and he never did till today. What makes me unhappy is this has been going on the whole month of January and only twice your agents called me but with no solution . If this can’t be resolved let me know I will gladly cancel the simcard . I am still waiting for the billing team to call me because your agent Siyabonga Mmaculate Ngcobo said he had escalated the issue to billing so that they can credit my account for the time the tower had an issue and i wasnt able to establish connection.” I am waiting .
That is what you said the last review I wrote and your agent ****lang Sekutu called me and said he will help troubleshoot . He called me and said I must remove sim and put it back in 10 min and will call again after that and he never did till today. What makes me unhappy is this has been going on the whole month of January and only twice your agents called me but with no solution . If this can’t be resolved let me know I will gladly cancel the simcard . I am still waiting for the billing team to call me because your agent Siyabonga Mmaculate Ngcobo said he had escalated the issue to billing so that they can credit my account for the time the tower had an issue and i wasnt able to establish connection.” I am waiting .
WK
Wesley K's updateReviewer Update
01 Feb 2021, 11:16HI Mosa
Just so you know i will write a review about rain everyday untill this issue is solved
Just so you know i will write a review about rain everyday untill this issue is solved
WK
Wesley K's update01 Feb 2021, 11:16
Reviewer Update
HI Mosa
Just so you know i will write a review about rain everyday untill this issue is solved
Just so you know i will write a review about rain everyday untill this issue is solved
WK
Wesley K's updateReviewer Update
02 Feb 2021, 11:25Hi Mosa
Today is the 2nd and no one has contacted me instead Siyabonga Ngcobo sent me an email saying my phone goes to voicemail but it has been on the whole day . The billing team has disconnected my services but to my surprise I was told that the billing team will credit me for the faulty tower connection. Can someone call me and resolve this
Today is the 2nd and no one has contacted me instead Siyabonga Ngcobo sent me an email saying my phone goes to voicemail but it has been on the whole day . The billing team has disconnected my services but to my surprise I was told that the billing team will credit me for the faulty tower connection. Can someone call me and resolve this
WK
Wesley K's update02 Feb 2021, 11:25
Reviewer Update
Hi Mosa
Today is the 2nd and no one has contacted me instead Siyabonga Ngcobo sent me an email saying my phone goes to voicemail but it has been on the whole day . The billing team has disconnected my services but to my surprise I was told that the billing team will credit me for the faulty tower connection. Can someone call me and resolve this
Today is the 2nd and no one has contacted me instead Siyabonga Ngcobo sent me an email saying my phone goes to voicemail but it has been on the whole day . The billing team has disconnected my services but to my surprise I was told that the billing team will credit me for the faulty tower connection. Can someone call me and resolve this