Terrible Service, Unprofessional Staff – Stay Away

OH MY GOSH!! SUCH HORRIABLE SERVICE!!!!!!!!!!!!!!!!!!!!!! I urge people to never take a contract with Rain!!!!!!!!!!!!!!!!!!!!!

I logged a refund request on 26 January, waited over five days, only to be told during a follow-up call that the ticket had been closed without the refund being processed. I was then informed that a new ticket would be logged and that I must now wait an additional 7–10 working days from scratch.

This was never communicated to me proactively. I had to call in to discover that the delay was caused by their own internal error.

To make matters worse, the call centre agent, Cedric, was condescending and dismissive, making patronising smirk remarks instead of handling the matter professionally. The funny thing is within 12 hours when you don't pay they disable the internet but when you want a refund for the double debit they did you must wait

Poor systems, Poor communication, delayed refunds, and unacceptable customer service. Extremely disappointing experience!