Terrible service rain wifi

Rain was advertising for R1 wifi for first month there after normal charges ,I have taken out this wifi received the router 2 days after , i was instructed to deposit once off fee R+- R245 which was done . since i received the device i have called and called the call center ,emails was sent to me everytime i called because the wifi router says wifi disabled till now no one has sorted this out and yet another payment of R650 was taken off my account . No one calls back ,u as the client /customer is left with this burden to now go and sort this out with ur bank to reverse payment as how can i pay for something not active and has been acknowledged by rain that they will sort out going on 3rd month now with no help and they have not canceled my account continue to debit . TERRIBLE service Rain WiFi