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MM
Mbali M

1 reviews | Active since Nov 2020

02 Apr 2021, 08:53

TERRIBLE SERVICE PROVIDER THIS IS A TOTAL ****

I am so frustrated and highly annoyed! I got the rain sim card in January and called more than five times advising that the connection is bad in my area I would like to cancel the sim card, I was told rain is offline and I wont be able to cancel the sim card I need to wait for 48 hours, I called after 48 hours and I was told they still offline I kept calling till I was told a ticket is logged and I will be refunded after 14 days.

I never got that refund, in February I was not debited and I thought it was canceled to my surprise now they just debited R479 from my account this is frustrating I did not authorize this and I was told it is a prepaid package not a contract but my money is being taken without my concern. This is unacceptable.

0
Replies (2)
Rain
Rain's reply02 Apr 2021, 09:06
Official
Good morning, Mbali.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.

I have escalated your ticket to the billing team for further assistance.

Thank you 

Regards 
rain
MM
Mbali M's update02 Apr 2021, 19:37
Reviewer Update
I am currently communicating with your billing department with Thabo Lebatsi whose adamant on a no refund being due as the sim card is still active.

This is really frustrating as according to my knowledge I cancelled this sim card 2 months ago, I also called the call center today and spoke to Jane who confirmed the was a ticket logged two months ago for the sim card to be cancelled.

Now I dont understand why Is my money being taken for nothing. I need my money refunded back to me, this is financially inconveniencing. I trusted Rain with my banking details and now my money is being taken without my concern.