TERRIBLE SERVICE PROVIDER-DO NOT

An absolutely terrible service provider if you want problems you'll sign up with them.

Firstly getting through to them is a mission, I finally got a hold of them on the 8th of July and requested to cancel my service as the network was often unatable and hard for me to use as someone who works from home I was told the request would be processed and sent to their cancellations department to my surprise billing attempts have continued to this day for a service I requested to cancel and have not been using I have followed up multiple times ****erally over 5 times) each time I have been told someone will look into why the cancellation has not been processed to no avail THEY ARE REFUSING TO CANCEL THE SERVICE AND WILL NO STOP ATTEMPTING TO CHARGE MY ACCOUNT WHEN I SHOULD NOT BE CHARGED, I called them again yesterday after multiple follow up attempts I spoke to a very rude an unhelpful girl called Samke at first she said I had not requested a cancellation even though I have proof of following up about this multiple times! she eventually found the requested but said they still wouldn't be able to cancel the account unless I pay the outstanding amount which was charged AFTER I REQUESTED MY CANCELLATION FOR A SERVICE I HAVE NOT USED SINCE I requested multiple times to be transferred to a manager or the cancellation department and she refused she would not help or put me through to someone who can help I naturally lost my temper as I have been following up on this for ALMOST 2 MONTHS NOW! she eventually cut the call I still haven't been helped I had to call in a again I was told again the cancallation department is handling it and will give me a call I still haven't received a call and they are still try to Debit my account this seems very purposeful

DO NOT SIGN UP WITH RAIN, ITS GIVING ****

ACTUALLY IT IS A ****