Terrible service provider

Internet has been switched off for nearly the whole week with no communication from Rain what the problem is. This is so unfair, it's funny that you know how to send payment reminders but fail to inform your clients that there is issue with the network. I have requested so many calls, I have tried calling and nothing. Whenever it rains your network is affected ,why provide a service if you know its not of good quality????? Can the matter be addressed urgently and don't copy and paste the same response you have sent to everyone.