Terrible Service from Rain, they never helpful

Thats the only thing you good at.....reminding us of payment.

This still doesn't resolve my issue which I have stated many at times. And still instead of resolving it....you are focusing on what is not the issue here.

The credit which was issued to me was taken again for the same services as well as the rain one.

I was credited R795 of which I was then billed another R860 instead of R595. From the credit amount of R795 you guys were only suppose to deduct R595 on the 1st of March but instead told me to pay R65 additionally to the credit of R795 which comes down to R860. Showing again that I was billed for 2 services even after it was cancelled.

After I was credited the next invoice due for the 1st of March was suppose to be amended to R595 but instead you guys left it as R860 subsequently billing me for 2 services yet again.

This has still not been resolved until this day and the last call I had with one of your team leaders she mentioned that accounts department will give me a call but like always no one called. I have to keep following up on my money all the time.

Simple explanation from the credit amount of R795 you guys were suppose to debit R595 and I would have remained with a credit of R200 which would have made my payment for 1st of April R395.

Exactly it went towards R860 you are right. However I was not suppose to be billed R860, I was supposed to be billed R595. Which means from the credit of R795 you guys were only suppose to take R595 and leave me with a credit of R200.

The amount which was due for 1st March was not suppose to be R860, it was suppose to be R595

You need to understand that even for the services of Feb which were billed 1st of March I was only suppose to be billed for R595 only and not R860.

You guys credited me correctly and then went and billed me again an additional service over the R595 which made it R860.