HM
Hlengiwe M
1 reviews | Active since Jul 2018
03 Jun 2025, 13:55
Terrible service from Rain – stay away!
I requested the cancellation of my Rain service just a few days after the debit went through on May 25th. To my surprise, the service was cut off immediately, even though I had paid for the full month and expected access until the end of June. This is completely unacceptable. To make matters worse, the call centre staff were extremely rude and unhelpful. They spoke to me as if I were asking for a favour rather than being a paying customer. It's clear that customer care is not a priority for Rain. I genuinely feel ****med. I would not recommend Rain to anyone. Avoid them at all costs.
Helpful (0)
Replies (2)0
Replies (2)Rain's replyOfficial
03 Jun 2025, 14:02Hey Hlengiwe M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
Rain's reply03 Jun 2025, 14:02
Official
Hey Hlengiwe M,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.
Regards,
rain.
HM
Hlengiwe M's updateReviewer Update
05 Jun 2025, 10:45 So now you're changing your tone. Your AI assistant also confirmed that I should have access to the service until the end of June, since I already paid for the month of June. My account was debited on the 25th of May, and as far as I know, we pay a month in advance. If the service has been cancelled, then please issue a refund. Otherwise, I am taking this to an ombudsman.
HM
Hlengiwe M's update05 Jun 2025, 10:45
Reviewer Update
So now you're changing your tone. Your AI assistant also confirmed that I should have access to the service until the end of June, since I already paid for the month of June. My account was debited on the 25th of May, and as far as I know, we pay a month in advance. If the service has been cancelled, then please issue a refund. Otherwise, I am taking this to an ombudsman.
