AP
Ashwin P
1 reviews | Active since Mar 2023
03 Mar 2023, 15:20
Terrible Service From Rain, Specifically the eRica Department
Very terrible experience with Rain at the moment. Bought a simcard at Clicks, paid for the 19 hour unlimited off-peak plan and made use of the eRica option all on the 1st of March. Today is the 3rd and my sim card is still not Rica'd, and what's worse is, the call center is just as useless. The last call I made to the call center was at 14:30 today and Avesh told me that he'll escalate my case to the eRica department like the consultant before him did and the other 5 before him. Stop the nonsense and activate my sim card, and I hope I get reimbursed for the days my sim card wasn't activated because I ****ing paid
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Replies (3)0
Replies (3)
Rain's replyOfficial
03 Mar 2023, 15:22Hi Ashwin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply03 Mar 2023, 15:22
Official
Hi Ashwin
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
AP
Ashwin P's updateReviewer Update
03 Mar 2023, 15:26That's the exact same response I got from your call center agents but I've received no assistance.
AP
Ashwin P's update03 Mar 2023, 15:26
Reviewer Update
That's the exact same response I got from your call center agents but I've received no assistance.
AP
Ashwin P's updateReviewer Update
03 Mar 2023, 15:37How many times do matters have to be escalated though? Is there even a Rica team? Please check the amount of times I called your support line and how many tickets were created for this issue. Why should we as paying customers have to resort to publishing negative feedback and reviews before we get assistance? This is bulldust, I use Rain because I'm trying to support local businesses and brands but I'm starting to have second thoughts regarding Rain.
AP
Ashwin P's update03 Mar 2023, 15:37
Reviewer Update
How many times do matters have to be escalated though? Is there even a Rica team? Please check the amount of times I called your support line and how many tickets were created for this issue. Why should we as paying customers have to resort to publishing negative feedback and reviews before we get assistance? This is bulldust, I use Rain because I'm trying to support local businesses and brands but I'm starting to have second thoughts regarding Rain.